Experience

Vcare Call Centers India Private Limited

• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead

  • Jun 2016 - Present

  Client coordination and reporting....!!!! Client coordination and reporting....!!!!



Snapdeal - Supply Chain

• Executive

  • Apr 2015 - May 2016

  Co-ordination with multiple logistics partner & transporter.Handling to all pick-up related queries via phone & e-mail in an efficient manner.Visiting Delhi warehouses for smooth unloading & GRN process.Monitoring and tracking of ASRs generated in Uniware.Playing a key role in Pick-Up data management. Co-ordination with multiple logistics partner & transporter.Handling to all pick-up related queries via phone & e-mail in an efficient manner.Visiting Delhi warehouses for smooth unloading & GRN process.Monitoring and tracking of ASRs generated in Uniware.Playing a key role in Pick-Up data management.



V-Care Call Centers India Pvt. Ltd

• Sr. Advisor

  • Jul 2011 - Apr 2015

  Acting Supervisor...:) Acting Supervisor...:)



Expert Serv

• Senior Executive

  • Apr 2008 - Nov 2008

  Cross check the order’s activated by the agent’s in the activation dept.Creating a master file on Excel of all the error’s on a daily basis. Send the file to the concerned dept. for cross examination Cross check the order’s activated by the agent’s in the activation dept.Creating a master file on Excel of all the error’s on a daily basis. Send the file to the concerned dept. for cross examination



Info-Vision group

• Associate

  • May 2005 - Mar 2008

  Process: HondaJob Responsibilities:Confirmation call to the Honda customer.Generation of reports on a daily basis.Sending the report to the clients. Process: Domino’sJob Responsibilities:Calling customer who ordered for Home Delivery of Pizza’s.Confirmation of the parameter’s laid down by the client on call.Generation of report’s on a daily and monthly basis. Process: Deutsche Bank (Sales)Job Responsibilities:Call in the open market for selling of Credit Card.Coordinating with agent’s regarding the leads generated.Coordination with Field Supervisor regarding the total pick up’s.Creation of MIS to know the standing.