Experience

Academic Heights Public School (AHPS)

• India
• Education Administration Programs
• 1 - 100 Employee

• Hindi Teacher

  • Aug 2016 - Present



Realshoppee.com

• Hyderabad Area, India

• MIS Executive

  • Feb 2016 - Aug 2016

  Role & Responsibility- - Preparing Leads for Telecallers i.e. Sending Leads, Verification Leads etc. - Preparing Daily Reports on MS Excel i.e. send to verify report etc. - Creating Departmental tracker i.e. Login Logout Report, Break time Report. - Generating & maintaining day to day MIS data & updating the Management. - Maintaining & consolidating daily call summary in master file. - Coordinating with other department. - Analyzing customer’s feedback & assigning a proper disposition & forwarding it to Customer Care Department. - Maintaining Delivery section updating & uploading SMS leads on postage detail form. - Working on CRM to monitor Telecallers live activity. - Consolidating customer information based on gender, date of birth etc. on day to day basis. - To extract data from SMS Received Report & prepare leads for customer care Department. - Generating Fresh leads for IVR & uploading it TO IVR Dashboard TO Capture parcel delivery information. - Creating Idle Average Report to calculate Telecallers response time & daily performance to calculate their monthly incentive. Show less



Kasturba Balika Inter College, Gonda

• Gonda, U.P.

• Teacher

  • Aug 2012 - Feb 2015

  Role & Responsibility- - Preparing Lesson plan & Learning Materials. - Organizing many cultural activities. - Conducting timely assessments. Role & Responsibility- - Preparing Lesson plan & Learning Materials. - Organizing many cultural activities. - Conducting timely assessments.