Experience

Videocon Industries - India

• 1 - 100 Employee

• Ecommerce Executive



DUNAC MOTORS PRIVATE LIMITED (PART IX)

• India
• 1 - 100 Employee

• Dealer Sales Manager

  • Jul 2021 - Present



Bhagwati Air Express Private Limited

• India
• Truck Transportation
• 1 - 100 Employee

• Sr. Customer Service Executive at Bhagwati Air Express Pvt. Ltd.,Delhi

  • Feb 2020 - Present

  Handling Customers service for like Cloud tail india, Vega Industries, Myntra , Flipkart. Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay. Ewaybill extension . Track and trace and update the status of shipments daily Handling Customers service for like Cloud tail india, Vega Industries, Myntra , Flipkart. Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay. Ewaybill extension . Track and trace and update the status of shipments daily



Videocon Industries Ltd.

• Entertainment Providers
• 700 & Above Employee

• Customer Service Executive & Ecommerce Executive

  • Jul 2014 - Present

  Roles & Responsibilities as a Call Centre & Service In charge (From Jan. 2017 to Present)• Handling Call Centre team of 50 Agents, 3 Team Leader and 2 Quality Auditors with 35% conversion around 5,00,000 orders annual to achieve Sales target of Shop Direct TV Ltd. 35 to 36 Crores annual Turnover.• Providing products Pre & Post sales training to all Call Centre staff to answer customer queries properly.• Maintaining MIS of all Incoming, Outgoing Call, Orders and sharing suggestion to Category team that which product should run at particular time etc.For Service Department• Lead Service Department of Shop Direct TV to resolve the customer issues.• Troubleshoot problems and coordinate with various internal departments to resolve problems • Interact with customers by phone, e-mail or online chat concerning various care issues.• Providing products training to Service Team so that they will be able to know about every product.• Follow up with team for arranging reverse pickup of products with the help of Courier partners from Customer.Roles & Responsibilities as Operation Executive(From Sept. 2015 to Dec. 2016)• Vendor coordination, Inventory management.• Handling Purchase activities both from PAN India Suppliers with different rates and features.• Raising PO using KAN software to get inward the stock in warehouse in given timeline by coordinating with our Vendor and Warehouse.• Coordinate & Follow up of Schedules & Deadline on DeliveryRoles & Responsibilities as Ecommerce Executive(From July. 2014 to August 2015)• Handled online market Place Sales of Fashion & Lifestyle, Home Furnishing, Apparels etc. products 300 orders per day of worth Rs. 3,00,000/- from different portals like on Snap deal, Flipkart, eBay, Amazon.• Listing new and existing Products on different channels – Snap deal, eBay, Flipkart and Amazon.• Extraction and Processing of Orders using MS Excel & SAP.