Experience

Morgan International

• Lebanon
• Professional Training and Coaching
• 1 - 100 Employee

• Program Specialist

  • May 2011 - Present

  Al Mushrif Training Institute/Morgan International Highlight Provides administrative support for the Office, including managing the schedule/calendar, screening and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate. Ensures each student receives outstanding service by providing students friendly environment, maintaining outstanding standards, solid technical knowledge and all other components of student service. Sets class schedules; updates schedules to reflect cancellations, reschedules, additions, and/or modifications of classes in coordination with the Operations Department.  Under the supervision of the BM, recruits instructors, follows up with instructors, assigns instructors to classes, and calculates instructors’ fees. Registers candidates, and assists them in filling applications and in applying procedures and follows up on their applications in case of problems.  Keeps track of educational materials inventory.  Establishes and maintains files and records for students. Explains policies and procedures to students and their employers; oversees compliance with Morgan’s policies. Maintains updated registration forms, student forms, working policy forms, applying procedure forms.  Serves as liaison between office, tutors, and/or regional office in all aspects of the delivery of curriculum and related materials.  Prepares memos and letters (Welcoming letters, errata, etc.) to be distributed inside the class to students.  Forwards memos from the regional office to students and instructors when required.  Ensure passing rate enhancement.  Ensure proper follow up on students’ homework, attendance, and complaints Show less



Abu Dhabi Chamber of Commerce & Industry

• Corniche Abu Dhabi

• Telemarketing Executive

  • Jan 2008 - Jan 2009

  Organisational Experience Jan 2008, Jan 2009 Abu Dhabi Chamber of Commerce & Industry Telemarketing Executive for the Official Abu Dhabi Commercial Directory Under P5 Advertising Highlights; Abu Dhabi Chamber of commerce & Industry  Selling of Space for “The Official Abu Dhabi Commercial Directory” for The Abu Dhabi Chamber of Commerce & Industry under Apple Printing Services.  Maintaining inwards & outwards, making calls to the clients for the advertisement, receiving calls, transferring calls, taking down dictation, writing letters, faxing, filing / maintaining registers, working on computer, working on internet etc, typing/copying documents /attending the visitors/arranging schedules, follow up for the payment etc.  Coordinated, arranged and confirmed meetings for the Project Manager.  Performed highly detailed work on multiple concurrent tasks; and met intensive and rapidly changing deadlines and priorities.  Assisted and provided backup support to other Heads of Department. Show less