Experience

Babbage IT (Formerly Alleanza Services)
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Crime Analyst

  • Nov 2022 - Present


Federal Goverment

• United States
• Consumer Services
• 700 & Above Employee

• Operations Specialist

  • Aug 2020 - Jan 2023

  - Provide technical and high-level operations support. - Prepare, update, and distribute incident reports, activity logs, and event timelines involving general information, threats, or intelligence. - Monitor and operate cameras, radios, and related information feeds to document activities. - Collate crime information from field observation and disseminate it to appropriate personnel. - Coordinate and collaborate with partnering law enforcement and intelligence agencies. - Provide support and information for law enforcement requests. - Investigate, research, and analyze information and intelligence from multiple law enforcement sources and databases. - Identify threats, sequence, and patterns of threat activity. - Collect and analyze information from investigations to generate written reports. - Monitor and investigate breaches of security systems. - Participate in monthly training sessions and company proficiencies. Show less



PotomacWave

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Communications Analyst

  • Oct 2019 - Aug 2020

  - Served as a point of contact for Senior Management and stakeholders. - Communicated with customers, team members, and management staff to resolve issues identified by clients. - Wrote and edited a variety of materials including memoranda, speeches, Standard Operating Procedures (SOPs), and communication products using Microsoft Word, Powerpoint, and Excel. - Maintained company repositories to store and review documents for clients. - Reviewed the accuracy and consistency of information and documents are in compliance with customer guidelines. - Increased client satisfaction by implementing procedures for quality assurance projects while increasing response rates. Show less



United States Capitol Police

• United States
• Law Enforcement
• 200 - 300 Employee

• Law Enforcement Dispatcher

  • Jul 2019 - Oct 2019

  - Improved emergency response rate by 14% by effectively prioritizing incoming calls to determine urgency and the immediate need for dispatching emergency services. - Simultaneously utilized multiple sources to support investigations. - Monitored and performed surveillance of geographic areas utilizing automated map systems. - Top response rate for requested information to garner and secure data regarding warrant checks, intelligence, and PII (Personal Identifiable Information). - Extracted data from a variety of computer systems including NCIC (National Crime Information Center) and WALES (Washington Area Law Enforcement System). Show less



Community Regional Medical Centers

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Security Incident Response Dispatcher

  • Apr 2017 - Jun 2019

  - Interpreted, articulated, and developed information regarding situations that required immediate resolution. - Reviewed CCTV video footage, accessed control systems, and other information-gathering pools, and distributed alerts to appropriate personnel. - Initiated appropriate emergency responses while entering data, completing paging, and providing general clerical assistance. - Conducted on-the-job training for new hires. - Interpreted, articulated, and developed information regarding situations that required immediate resolution. - Reviewed CCTV video footage, accessed control systems, and other information-gathering pools, and distributed alerts to appropriate personnel. - Initiated appropriate emergency responses while entering data, completing paging, and providing general clerical assistance. - Conducted on-the-job training for new hires.



United States Postal Inspection Service

• United States Postal Inspection Service Intern

  • Sep 2015 - Feb 2016

  - Assisted USPS investigators and office staff in their daily interactions and duties. - Aided investigators with investigations in the areas of Mail Fraud, Mail and Identity Theft, Violent Crimes, Revenue Investigations, Prohibited Mailings Narcotics, or Dangerous Mailings. - Participate in various aspects of investigations cases including but not limited to search warrants, subpoena service, surveillance, evidence analysis, prevention activities, judge and prosecutor meetings, court proceedings, witness and victim interviews, and other investigative tactics. Show less