SHAKIL ALAM

Head of Information Technology at AkijBashir Group
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Contact Information
us****@****om
(386) 825-5501
Location
BD

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Credentials

  • COBIT5 Foundation
    APMG International
    Jan, 2016
    - Nov, 2024
  • CMMI for Development v1.3
    KPMG India
    May, 2015
    - Nov, 2024
  • ITIL V3 Foundation
    EXIN your ICT competence partner
  • PRINCE II Foundation
    APMG International
  • RINCE II Practitioner
    APMG International

Experience

    • Bangladesh
    • Manufacturing
    • 100 - 200 Employee
    • Head of Information Technology
      • Mar 2023 - Present

    • Bangladesh
    • Manufacturing
    • 700 & Above Employee
    • Head of Information Technology (Akij Holdings Ltd.)
      • Oct 2022 - Present

      With more than 50 years of history, AKIJ GROUP has made a name for itself as Bangladesh's most prestigious and self-assured industrial family. One of Bangladesh's largest conglomerates is the Akij Group. There are couple of major companies in it, each with a variety of operations and goods. Over 50 years ago, the Akij Group began as a small jute trader. Since then, it has advanced in Bangladesh's industrial region at an incredible rate. The organization employs and looks after a sizable number of individuals as members of the Akij family. The non-profit organizations support social welfare and continued national development. Role as a Head of Information Technology: o Managing the hiring, training, sharing of work requirements, and performance evaluation of IT staff o Determining ERP requirements through study and consultation of company processes o Putting in place ERP software and enabling seamless integration with IT systems o Supervising and assuring the efficiency of the annual IT budget o keeping track of daily activities, including the hardware, software, and operating systems o Analyzing existing infrastructure and performing IT/software system enhancements o Creating user-friendly interfaces and functionalities o Managing technological updates, installations, and upkeep o Selecting and purchasing new and replacement hardware and software, when necessary o Information system testing, troubleshooting, and modification to ensure efficient operation o Producing system performance reports o Ensuring that all IT activities are carried out in accordance with the relevant laws, codes, and regulations o Evaluating technology risks in order to develop a network/software disaster recovery plan and backup procedures o Creating development progress reports and ERP and IT process documentation o Providing technical support and training ERP end-users o keeping abreast on technological advancements and industry best practices

    • Bangladesh
    • Automation Machinery Manufacturing
    • Technology Delivery Lead
      • Jan 2019 - Aug 2022

      o Lead the End to End Technology Delivery Managemento Ensure Quality Delivery within the Committed Timeline & Budgeto Ensure Internal & External Stakeholder Management, Reporting & Escalationo Act as an Integral Stakeholder & a Key Decision Makero Coordinate with Business Teams to Ensure Proper Requirement Analysis to Achieve the Business Goalso Responsible for Managing Projects, Developing Project Plans, and Monitoring Performanceo Follow the Software Development Lifecycle and Methodology with Proper Documentationo Mitigate Challenges with Strong Leadership Quality & Interpersonal Communicationo Ensure any Kinds of Change Management following the Standard Processo Ensuring Goals are Met in Areas Including Customer Satisfaction, Safety, Quality and Team Member Performanceo Ensuring all Technology Practices Adhere to the Regulatory Standards

    • Program Manager
      • Dec 2017 - Dec 2018

      o Developing new programs to support the strategic direction of the organization based on the targeted customer motiveo Developing a budget and operating plan for the programo Developing an evaluation method to assess program strengths and identify areas for improvemento Managing team with a diverse array of talents and responsibilitieso Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performanceo Implementing and managing changes and interventions to ensure project goals are achievedo Ensuring all technology practices adhere to regulatory standardso Producing accurate and timely reporting of program status throughout its life cycleo Working on strategy with the marketing team

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Senior Information Technology Project Manager
      • Feb 2015 - Nov 2017

      Information technology (IT) services and consulting are the focus of Dublin-based Accenture, an Irish professional services firm. It was included on the Fortune Global 500 and generated $61.6 billion in revenue in 2022. At the end of 2017, the organization's operations in Bangladesh came to an end.In addition to offering services for technology, business, and management consulting, Accenture Strategy and Consulting also offers services for business strategy, technology strategy, and operations strategy. Services for digital marketing, analytics, and mobility are provided by Accenture Strategy (previously Digital and Interactive). Accenture Technology is primarily concerned with software, implementation, delivery, research, and development in the field of technology, including its technology labs for cutting-edge innovations. The delivery of services "as-a-service" is the main focus of Accenture operations. This covers managed operations, IT services, cloud services, and business process outsourcing.As a Senior IT Project Manager, my duties as a liaison between line management, the project team, and project management and planning included supervising and managing the operational aspects of ongoing projects. maintains schedules, creates status reports, and reviews the progress of projects and budgets. evaluates project concerns and creates solutions to satisfy goals and objectives for productivity, quality, and customer satisfaction. creates systems for tracking project progress, for intervening and resolving issues with clients, line managers, project managers, and other stakeholders. The direct management of intricate and substantial end-to-end Telco IT SI/SW/HW implementation projects/ programs is another responsibility.

    • Team Lead, Customer Service
      • Sep 2012 - Jan 2015

      o Responsible for lead & manage the Regional IT Ops. Team (Dhaka)o Act as a central coordinator for the regional IT team & other cross functionalo Ensure customer requirements consulting with GP strategic & tactical customero SPOC for GP Dhaka Regional stakeholder (both own & 3rd party)o Ensures SLA & service qualityo Ensure CSI rollouto Analyze & update SIP according to business needo Ensure OPEX & CCI for the team/ operationso Identifies & conducts basic data reviews for system & process and works with all necessary teams and/or Departments to rectify or improveo Supervising the team analysts motivates & provides professional development opportunities.o ADM industrializationo Stakeholder Relationship Managemento Capacity planning, resource planningo IT inventory managemento Cross functional or cross divisional activities during Project implementation/ rollouto R&D on new technologies, pre deployment & post deployment monitoringo Reporting (D/WK/M/Y/Add-hoc)

  • Gameenphone IT Limited
    • Dhaka, Bangladesh
    • Manager, Regional IT Operations
      • Apr 2010 - Sep 2012

      o Responsible for lead & manage the Regional IT Ops. Team (Dhaka) o SPOC for GP Dhaka Regional stakeholder (both own & 3rd party) o Ensures SLA & CSI for the service o Accountable for Service Delivery with a specific focus on Service Quality, Assures Timeline, Customer Satisfaction & productivity. In addition, the development of strong relationships with Customers o Identifies & conducts basic data reviews for system & process and works with all necessary teams and/or Departments to rectify or improve o Supervising the team analysts motivates & provides professional development opportunities o Stakeholder Relationship Management o Capacity planning, resource planning o Develops & deploys IT policies & processes as per scope o IT inventory management o Regional infrastructure management o Cross functional or cross divisional activities during Project implementation/ rollout o R&D on new technologies, pre deployment & post deployment monitoring

    • Bangladesh
    • Telecommunications
    • 700 & Above Employee
    • System Engineer, Regional IT Support & Services
      • Dec 2006 - Mar 2010

      o SPOC for GP end user (Bashundhara city, Gulshan IT Service point) o Improve Customer Satisfaction o Service Process Improvement o Performance Reporting o IT Inventory Management o IT Equipment delivery o Vendor Management o Day to day ticket Management o Cross Functional Activities o Perform Test before Deployment o Project rollout & deployment o Customer Insight Capture based on Customer Feedback o Manage Onsite Support o Quality Management o L1 Support of Wireless LAN & Network

Education

  • University of Dhaka
    Professional Master of Science, Disaster Management
    2016 - 2021
  • Khulna University
    B.SC Engineering, Electrical, Electronics and Communications Engineering
    1999 - 2005
  • Siddheswari Degree College, Moghbazar, Dhaka-1217
    HSC, Science
    1996 - 1998
  • Willes Little Flower School & College, Kakrail, Dhaka-1000
    SSC, Science
    1993 - 1996

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