Shakil Ahmed
Head of I.T at InterNative Labs, LLC- Claim this Profile
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Bio
Experience
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InterNative Labs, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Head of I.T
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Nov 2021 - Present
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IT Manager
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Jan 2013 - Nov 2021
o Supervise IT operations Team and manage support related activities with focus on delivering service excellence, and lead the development of the strategic IT plan. o Supporting the IT Infrastructure, troubleshooting and resolving/escalating issues pertaining to Systems and Networks. o Execution of small/big networking projects: (Preparing request for proposal, technical evaluation, installation, implementation and commissioning). o Engage and take a lead role in projects to upgrade the systems, including LAN, WAN, IP telephony, Access Control System, mobile technology and all future new developments. o Installation and configuration and maintenance of Cisco wireless networks. o Cisco Router installation and configuration over leased circuit, frame relay, and DMVPN. o Liaise with relevant teams to order and install hardware, co-ordinate relocation to make sure operations are not impacted and have the minimum downtime for data/voice. o Installation, Configuration & Troubleshooting to all users’ systems with Windows & Linux OS. o Installation and configuration of Windows NT/2000 family Servers. o Daily support and maintenance of Windows servers and Active Directory infrastructure. o Configuring profiles for active users in the Domain. Creating groups, users and assigning share permissions. Configuring Password Policy on user accounts to achieve secure network environment. o Configuring & Troubleshooting IIS related issues & FTP servers for the users on the network. o Installing and managing remote desktop utilities like VPN, VNC for remote user access to network. o Managing & configuring all Anti-Viruses updates on the client’s systems. o Setup and Administration of MS ISA server, Tmg , Microtech. o Ensure daily onsite backup and weekly off site backup. o Preparation and implementation of Disaster Recovery Plans (DRPs) for critical services. Coordination with vendors in order to resolve Warranty claims and other. Show less
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Education
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Karachi University
Bachelors in Computer Science -
Little Folks Paradise School
SSC, Matriculation
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