Experience

Tripple Em (Pvt) Limited

• Pakistan
• Food Production
• 100 - 200 Employee

• Administrative Assistant

  • Sep 2022 - Present



Tajir

• Pakistan
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Client Executive

  • Jun 2019 - Present

  Today I am working in tajir ecom trading company its great experience in ecom chenal which I learn many things. Customer thought always for earning profit at minimum cost and time. (yc w 20) Customer services department is like a bridge and always try to make better relationships with company and customers which provide many benift to company. Today I am working in tajir ecom trading company its great experience in ecom chenal which I learn many things. Customer thought always for earning profit at minimum cost and time. (yc w 20) Customer services department is like a bridge and always try to make better relationships with company and customers which provide many benift to company.



Warid Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Client Service Representative

  • Nov 2011 - Jun 2018

  Executive Support (Complaint Managment) Sep 2013 to 14 Lahore Pakistan To process tasks (Operational/Financial/Cellular/) logged by contact Center, Franchises & Business Centers Staff using CRM Application and Portals within the KPI. To ensure necessary steps for the resolution of escalated issues which occur on run time. Coordinate with IT/ Engineering/Marketing/vendors regarding any issue related to subscribers. To ensure effective coordination via Email and IPT phone to nationwide customer touch points. To provide resolution in all disputed cases routed by other departments. Monitoring & ensuring prompt replies to official Emails pertaining to customer’s issues. Ensure compliance to company policies & procedures related to customer services while processing complaints. To send timely network updates i.e., planned and sudden outages of IN, HLR, IT, Marketing etc. Resolving customer complaints related to Network and Value Added Services Identification, escalation & resolution of bulk network & VAS related issues. Resolving individual subscriber complaints using provided tools & escalation procedures. Suggesting/designing new processes or altering existing ones to enhance efficiency. Customer Service Executive Providing Services To Contact Centre Caller to help them out in Time, Direct Customer handling on Helpline, In time Solution for Customer queries and make sure the completion of every action on contact centre in time while forwarding their complain queries, Providing First Call Resolution, Meeting KPI’s, Escalating Issues And spending time in Warid center on fournt desk to earn more experience about customer thought it is great time when I learn 3 types of customers who fall in mkt and their thought. Show less



Mobilink

• IT Services and IT Consulting
• 200 - 300 Employee

• Corporate Marketing Specialist

  • Apr 2009 - Oct 2010