Experience

Jordan International Bank Plc

• United Kingdom
• Banking
• 1 - 100 Employee

• Information Security Analyst

  • Sep 2022 - Present

  London, England, United Kingdom



Affinity Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Information Security Analyst

  • Jan 2022 - Aug 2022



Jaja Finance

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Information Security Analyst

  • Nov 2020 - Jan 2022

  London, England, United Kingdom • Monitor computer networks and systems for security issues using alert logic • Investigate security breaches and other cyber security incidents • Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs • Document security breaches and assess the damage they cause • Work with security team to perform tests and uncover network vulnerabilities • Stay up-to-date on information technology… Show more • Monitor computer networks and systems for security issues using alert logic • Investigate security breaches and other cyber security incidents • Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs • Document security breaches and assess the damage they cause • Work with security team to perform tests and uncover network vulnerabilities • Stay up-to-date on information technology trends and security standards • Help colleagues install security software and support staff with its use • Research security enhancements and make recommendations to management Show less



Cynergy Bank

• United Kingdom
• Banking
• 200 - 300 Employee

• Information Security Analyst

  • Mar 2019 - Nov 2020

  London, United Kingdom

• IT Officer

  • Jan 2017 - Mar 2019

  London, United Kingdom • Following morning procedures changing back-up tapes using the application Netvault • Supporting over 200 employees on site and remotely • Monitoring the banks network via Solarwinds • Using Symantec End Protection Manager application to push out anti virus on machines • Configuring Desk phones using Mitel and creating extensions • Active Directory and exchange administration • Using group policy to map network drives



Varengold Bank

• Germany
• Banking
• 1 - 100 Employee

• IT Support Analyst

  • Nov 2015 - Dec 2016

  London, United Kingdom • Currently supporting employees on site with their desktop queries • Monitoring the banks network ensuring everything is up and running • Provide printer hardware and network support for end users • Raising telephony issues with the third party supplier (WITIT) • Installing, configuring and maintaining desktop computers on the domain • General PC hardware maintenance and fault diagnosis, helping staff with general technical and user faults • Installing Bloomberg… Show more • Currently supporting employees on site with their desktop queries • Monitoring the banks network ensuring everything is up and running • Provide printer hardware and network support for end users • Raising telephony issues with the third party supplier (WITIT) • Installing, configuring and maintaining desktop computers on the domain • General PC hardware maintenance and fault diagnosis, helping staff with general technical and user faults • Installing Bloomberg terminals • Network port patching • Worked in Hamburg (HQ) Show less



The Football Association

• United Kingdom
• Spectator Sports
• 700 & Above Employee

• Desktop Support Analyst

  • Jan 2015 - Oct 2015

  The Football Association • Currently providing on-site desktop support to employees for agreed performance targets/SLAs • Indentify and understand clients’ needs and have built and excellent relationship with FA internal customers and County FA Staff as well as home based users and FA vent team users. • Install and upgrade software program suites and Operating Systems such as Windows 7 and Microsoft Office 2010. • Create and Deploy images for desktops and laptops using… Show more The Football Association • Currently providing on-site desktop support to employees for agreed performance targets/SLAs • Indentify and understand clients’ needs and have built and excellent relationship with FA internal customers and County FA Staff as well as home based users and FA vent team users. • Install and upgrade software program suites and Operating Systems such as Windows 7 and Microsoft Office 2010. • Create and Deploy images for desktops and laptops using SCCM • Provide printer hardware and network support for end users. • Use Active Directory to view/edit group policy settings, unlock accounts, create/reset passwords, and create computer objects • Giving permissions to files on servers 2008 and 2012 • Basic understanding of Microsoft Exchange Server 2010 • Responsible for creating Purchase Orders for IT consumables • Configuring ipads,iphones and windows phone on to MobileIron • Blackberry Enterprise Server (BES) administration Show less



City Link

• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Service Desk Analyst

  • Nov 2013 - Dec 2014

  United Kingdom • Provide IT Support to approximately 3,000 users across the UK including London, Glasgow, Aberdeen and Belfast, within an SLA environment via the Service Now IT Help desk System. • 1st/2nd line support with exposure to some 3rd line support for City-Link employees as well as City-Link customers using the web-based bookings applications. • Providing an exceptional customer service to all customers and clients. • Configuring laptops and desktops with relevant software for all users and… Show more • Provide IT Support to approximately 3,000 users across the UK including London, Glasgow, Aberdeen and Belfast, within an SLA environment via the Service Now IT Help desk System. • 1st/2nd line support with exposure to some 3rd line support for City-Link employees as well as City-Link customers using the web-based bookings applications. • Providing an exceptional customer service to all customers and clients. • Configuring laptops and desktops with relevant software for all users and managing the deployment of hardware through customer solutions software. • Identifying and dealing with any potential issues, resolving technical queries and escalating issues as necessary including high priority incident management. • Working across the various ICT functions, ensuring correct allocation of incidents and requests, managing the incident until resolution and communicating progress to customers. • Coordinating with 3rd party vendors (BT, Virgin media, Azzurri, 10GB, Xerox). • Support and installation for Windows and MS Office packages. • Project roll out of Virtual Warehouse Gateway, a bespoke application used to manage the logistical operations of all City-Link deliveries. • Supporting bespoke applications including, CLAN (Linux based), VWG, Open Accounts, SAGE, Nexus, Xtend Menu. • Administering Active Directory (Policies, Accounts, shares, Mailboxes). • Support and administration for Windows Server 2003 and print servers. • Supporting internal network connections including reconnecting users to the Domain. • Print troubleshooting and installation and coordinating with Xerox to resolve issues. • Supporting remote access to servers and desktops using Radmin viewer, Go To Assist and MS Remote Desktop Connection. • Installation and administration of Citrix environment for internal users. • Supporting CISCO VPN for home and remote users. • Supporting social networking sites such as Facebook and Twitter. Show less



BP Marks and Spencers

• Senior Customer Service Officer (Part Time)

  • Feb 2010 - Jun 2014

  Luton, United Kingdom • Responding to customer queries and deliver a proactive and excellent customer service • Using effective communication and interpersonal skills to resolve customer complaint whist ensuring at all times to uphold customer satisfaction • Managing large amounts of cash and ensuring tills balance with computed calculations • Working to monthly sales and customer satisfaction targets • Excellent team working to undertake efficient stock replenishment and train new staff members.