Experience

G&G Innovations
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Team Leader cum Trainer

  • May 2023 - Present

Valsense FZ LLC
• Customer Service Representative (Voice and Non Voice)

  • Oct 2021 - Mar 2023

Pinnacle homes real estate
• United Arab Emirates
• Real Estate
• 1 - 100 Employee
• Secretary cum Coordinator

  • Mar 2019 - Sep 2021


Techno Way Computers L.L.C

• United Arab Emirates
• IT Services and IT Consulting

• Secretary cum Administrator

  • Apr 2018 - Jan 2019

  Handling documentation, word processing, creating spreadsheets, presentations, and filing.

• Secretary of CEO

  • Mar 2015 - Mar 2018

  My job was to perform a variety of tasks throughout the day. Some of these tasks included scheduling meetings or appointments, maintaining files, taking meeting minutes, sending e-mails, answering phones and arranging for managers travel arrangements.



Tanfeeth

• Saudi Arabia
• Investment Management
• 1 - 100 Employee

• Call Centre Agent

  • Jul 2014 - Jan 2015

  Was working temp for 3 months for Emaar and then for ENBD. Job work included managing large amounts of inbound calls in a timely manner. Had to follow communication “scripts” when handling different topics. Identifying customer’s needs, clarify information, research every issue and providing solutions and/or alternatives. Along with attending the calls, I also did IPP data entry. Double checking if the customer is eligible for the 0% instalment and the details. Was working temp for 3 months for Emaar and then for ENBD. Job work included managing large amounts of inbound calls in a timely manner. Had to follow communication “scripts” when handling different topics. Identifying customer’s needs, clarify information, research every issue and providing solutions and/or alternatives. Along with attending the calls, I also did IPP data entry. Double checking if the customer is eligible for the 0% instalment and the details.



Etisalat

• Albania
• IT Services and IT Consulting

• Promoter

  • Jan 2014 - Apr 2014

  This job was a temporary job. I was working in Etisalat as a promoter for Mobile Network Portability. In this job I had to approach the walk-in customers & convince them into changing their network from Du to Etisalat by keeping the same number. This job was a temporary job. I was working in Etisalat as a promoter for Mobile Network Portability. In this job I had to approach the walk-in customers & convince them into changing their network from Du to Etisalat by keeping the same number.



American International School

• Pakistan
• Education Administration Programs
• 1 - 100 Employee

• Personal Assistant of IT Manager

  • Oct 2011 - Feb 2012

  This was an Internship. The work included data entry, preparing ID cards for the employee & the students. Handling the ERP and the school website. Assisting the manager in organizing, planning and implementing strategy. Monitoring and maintaining computer appliances and computer lab. This was an Internship. The work included data entry, preparing ID cards for the employee & the students. Handling the ERP and the school website. Assisting the manager in organizing, planning and implementing strategy. Monitoring and maintaining computer appliances and computer lab.



Ipsos

• France
• Market Research
• 700 & Above Employee

• Call Survey Agent

  • Mar 2010 - Oct 2010

  Collecting data on customer demo graphics, preferences, needs and buying habits to identify potential markets and factors affecting product demands. Compile, records, code results and data from interviews and surverys. Collecting data on customer demo graphics, preferences, needs and buying habits to identify potential markets and factors affecting product demands. Compile, records, code results and data from interviews and surverys.