Experience

Ozo Innovations

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Customer Delivery Technical Manager

  • Oct 2019 - Present

  Provide technical expertise across a broad base of applications to resolve complex customer problems in cleanrooms and manufacturing applicationsConduct customer technical visits and full site surveys, reviewing customer processes and the cleaning/disinfection products in place to ensure they are both compliant and as efficient. Making documented recommendations and supporting any changeAssist the customer in their change control process including technical documentation for SOP’s, Validation, TrainingConduct customer-facing seminars and internal training on GMPs, Microbiology, efficacy testing and cleaning and disinfectionInterface directly with Corporate Account Managers to ensure deliverables that meet the customer needs. Take part in sales presentations and supportAssist in communicating best practices and key learnings to the greater field organizationProvide leadership on unique customer projects which are beyond the expected technical ability of Account Managers or Regional ManagersResponsible for ensuring brand standards and awareness, accuracy and completion of final reports in a timely manner



Punch (Taverns)

• United Kingdom

• Food Technical Manager

  • Jun 2017 - Sep 2019

  • Manage food safety & hygiene compliance system for all retail pub • Manage food safety internal audit schedule for all management team & a weekly reports to Head office operations team• Liaison with primary authorities, regulatory division and third parties to ensure compliance with food, hygiene, allergens, labelling, waste and other regulations that affect the business• Working with primary authority on food hygiene rating scheme (FHRS)• Managing primary authority coordinator partnership programmes with east Staffordshire council• Specify and measure the quality requirements of suppliers and distribution systems (Supplier Quality Assurance Auditing / approval process)• Management of Product & customer related complaints (KPI Management)• Determining, negotiating and agreeing on ingredient specifications, food safety risk assessments, in-house quality procedures & standards• Food allergy advice and communication to business group



Samworth Brothers

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Quality Assurance Team Lead

  • Apr 2016 - May 2017

  ● Provide technical guidance, training and support to other departments, developing awareness and understanding of technical issues ● Corrective action and control of non-conforming ingredients /product, products under hold, reject and returns and speed of action and problem solving ● Responsible for the management of 7 QA auditors, to include recruitment and selection, training and development, performance monitoring, counselling and disciplining ● Successful new product /process introduction through specifications, product information, reference samples, photographs, Use By schedules, proofing specs, End of life samples taste panel etc. ● Food safety level 2 trainer- Allergen, Vegetarian & Species cleaning sign offs/training● Managing Glass & plastic standard on site - Updates and regular verification audits including risk assessments on new machines and processes ● Customer complaints investigation & reporting findings



H.J. Heinz Company

• 1 - 100 Employee

• Quality Systems Manager

  • Dec 2014 - Mar 2016

  Managing Quality Risk Management Programme of Heinz, Specifications, HACCP Team , BRC Audit preparation/hosting , Burger King Visits/Audits, Risk assessments & SAP Quality.

• Quality Improvement Manager

  • Sep 2013 - Nov 2014

  Managing Quality Risk Management Programme of Heinz, Specifications, HACCP, BRC & SAP

• SAP Quality Business Analyst

  • Sep 2012 - Sep 2013

  SAP upgrade at Heinz Telford and Worcester sites. MII Quality Integration.



HJ Heinz

• France
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Technical Operational Support Manager

  • Sep 2011 - 2012

  Risk Assessments,SAP,NPD trials & Specifications Risk Assessments,SAP,NPD trials & Specifications



Scheff Foods Ltd

• Production Assistant Manager

  • Jan 2008 - Apr 2010

  Managing different production lines with multi component assembly Organising daily sequence of production runs whilst co-ordinating daily issuesWorking to tight key performance indicators (KPI’s) which measure production efficiency, quality and food standardsInvolvement in new product development (NPD) trials and new product launchesOrganising weekly staff rotas with supervisorsMonitoring and controlling staff absence and timekeeping Develop and motivate the team of 20 whilst implementing continuous improvement initiatives.

• Quality Controller

  • May 2007 - Jan 2008

  HACCP Management and reviewQuality Procedure Manual management and reviewConducting Internal Audit & GMP AuditComplaint handling (supplier and customer)Update supplier information and customer specificationStaff training & Monitoring HygieneControl Documents ManagementAllergen listing & Managing Non ConformancesManage quality control team of 6 members



Benugo Ltd

• China

• Team Member

  • Jan 2007 - May 2007

  Update supplier information and customer specificationStaff training & Monitoring HygieneDocument Control Policy ManagementAllergen listing & Managing Non Conformances Update supplier information and customer specificationStaff training & Monitoring HygieneDocument Control Policy ManagementAllergen listing & Managing Non Conformances



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Member

  • Jul 2004 - Sep 2005

  Providing support and advice to customers Communicating courteously with customers by telephone, email, letter and face to face;Keeping accurate records of discussions or correspondence with customersAnalysing statistics or other data to determine the level of customer service Providing support and advice to customers Communicating courteously with customers by telephone, email, letter and face to face;Keeping accurate records of discussions or correspondence with customersAnalysing statistics or other data to determine the level of customer service