Experience

CourseCareers

• United States
• E-Learning Providers
• 700 & Above Employee

• Tutorial / Content Development

  • May 2023 - Present

  Active Directory Administration on Server 2023: -Installed and configure Active Directory Domain Services (promoted new domain) -Setup file and folder shares and assigned permissions -Used PowerShell to automate the creation of thousands of users Help desk ticketing system (osTicket) -Created environment in Azure (compute) to install and configure osTicket -Performed initial administrative setup of osTicket (users, groups, SLAs, help topics, etc) -Created, triaged, and resolved mock tickets in lab environment Show less



Career transition into IT

• United States

• IT Support Specialist

  • May 2023 - Present

  Career transition from health insurance in to IT Career transition from health insurance in to IT



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• Pharmacist

  • 2018 - 2021

  Regularly connected with customers telephonically to solve medication-related issues. Provided a resolution for customers to lower medication costs. Documented outcomes of member outreach in database. Excelled in customer service. Regularly connected with customers telephonically to solve medication-related issues. Provided a resolution for customers to lower medication costs. Documented outcomes of member outreach in database. Excelled in customer service.