Experience

Groupado
• Retail
• Account Manager

  • May 2022 - Present


Rotaract Club Le Paradiso

• President Founder

  • Dec 2021 - Present

  A non-profitable Club oriented about citizenship, helping improve the community's quality of life and encouraging youth to take action A non-profitable Club oriented about citizenship, helping improve the community's quality of life and encouraging youth to take action



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Representative

  • Aug 2020 - May 2022

  - Maintain customer satisfaction - Receive, process and track parcels to ensure costumer orders via logistic platforms - Handle transport and product claims, returns, and exchanges from customers - Treat safety and payments problems - Train and assist new team members - Animate refresh sessions for process update - Maintain customer satisfaction - Receive, process and track parcels to ensure costumer orders via logistic platforms - Handle transport and product claims, returns, and exchanges from customers - Treat safety and payments problems - Train and assist new team members - Animate refresh sessions for process update



Rotaract Club El Mourouj

• Tunisia
• Civic and Social Organizations
• 1 - 100 Employee

• Head of public interest action commission

  • Apr 2018 - Aug 2021

  Led various social actions in areas in need to fight against poverty and provide better education environment for youngsters. Led various social actions in areas in need to fight against poverty and provide better education environment for youngsters.