Program Manager, ServiceNow

• Mar 2022 - Present

Owner

• Jun 2018 - Present

ServiceNow ITBM-PPM, APM, Demand and Resource implementation: Senior Business Analyst

• Mar 2019 - Nov 2021

Exelon is energy providing company head quartered in Chicago. Project objective was to transform Portfolio and Project Management process to align with Exelon IT Strategy and industry best practices from legacy system to ServiceNow Platform. I collaborated with the Portfolio Project Team for implementation of Project Management, APM, Demand Management and Resource Management. Exelon is energy providing company head quartered in Chicago. Project objective was to transform Portfolio and Project Management process to align with Exelon IT Strategy and industry best practices from legacy system to ServiceNow Platform. I collaborated with the Portfolio Project Team for implementation of Project Management, APM, Demand Management and Resource Management.

ServiceNow Project portfolio implementation

• Sep 2018 - Dec 2018

Ardagh Group is global manufacturing and distribution company that leads the market in consumer packaging goods. They were seeking an IT Process Analyst/ PMO to spearhead a North American ServiceNow roll out—migrating from legacy tools. I collaborated with a team to analyze, suggest, and manage the process for carrying out ServiceNow Project Portfolio Management implementation. Ardagh Group is global manufacturing and distribution company that leads the market in consumer packaging goods. They were seeking an IT Process Analyst/ PMO to spearhead a North American ServiceNow roll out—migrating from legacy tools. I collaborated with a team to analyze, suggest, and manage the process for carrying out ServiceNow Project Portfolio Management implementation.

Sr. Business Analyst

• Mar 2018 - Jun 2018

Pharmacy System and Retail Operation SAVE A TRIP™: A new pharmacy service, enables patients with multiple maintenance medications to pick up all their eligible prescriptions at the single, convenient day each month. Patients are enrolled to align prescription refills and determine the best pick up date. By aligning prescription refill schedules and reducing the number of monthly trips to the pharmacy, increases convenience for patients and improve their adherence. •Worked in Agile and Scrum methodology. •Worked with business stakeholders to elicit requirements, design specifications, and testing scenarios. •Worked with cross functional teams and vendor to implement the new program in Pilot stores. •Documented Business Requirements, Functional Requirements, Use Cases and User Accepting Testing (UAT) plans. •Worked on developing and implementing enhanced automated features like Automated Transfer of prescriptions from one store to other store, reduce third party rejects, avoid refill too soon. Show less

Sr. Business System Analyst

• Sep 2016 - Feb 2018

ServiceNow: This project involved implementation of Service Now as an Integrated Service Management (ISM) for Information Systems. ISM is a comprehensive service management tool that utilizes the software-as-a-service (SaaS) platform. This system provides the required workflows and associated controls to initiate, develop and implement changes to information systems in both regulated and non-regulated areas. During this assignment I was involved in developing processes that support or interact with the Change Management process, and Configuration & Asset management. • Utilized software development life cycle (SDLC) methodology for implementation of projects and system releases for the ServiceNow application. • Supported the IT Service Management group with enhancements to the ServiceNow application. Modules included Demand, Release, Change and Configuration Management. • Reviewed and updated existing documentation, planned and authored new documents. • Worked with QA team to get approvals on documents for validated applications. • Created Stories, ensure requirements are clearly understood and aligned to program. • Worked with stakeholders to identify and refine business requirements and workflows. • Involved in gathering business requirements and creating Functional requirements & Non- functional Requirements • Developed User Accepting Testing (UAT) plans and test cases based on the business requirements/System Requirements. • Created the Defect, Incident and Enhancement tickets to resolve the issues and implement solutions. Show less

Project Manager and Sr. Business Analyst

• Feb 2016 - Jul 2016

HYBRID ROLE: Project Manager and Sr. Business Analyst Independent, organized, & highly accountable Project Manager and Sr. Business Analyst. •As a Project Manager implemented Cloud based EMR system for ATI home Health Division. •As Sr. Business Analyst: Worked with Project Sponsors to gather requirements, design, documentation/analysis, testing and training to deliver successful project. •Worked closely with the Vendor, Project Sponsors, and cross-functional teams to consistently deliver on-time and quality implementations Show less

Sr.Business System Analyst

• Oct 2014 - Feb 2016

Primary liaison between the IT and business areas for support of clinical trial data, clinical sample management, statistics, and pharmacology IT. Provided direct support to assigned business area. Worked directly with clients and apply IT & Business knowledge and experience to formulate an IT solution for a business problem. Lead department level projects and provide assistance to Program managers on phases of a larger project. RESPONSIBILITIES: • Experience implementing validated IT solutions and Part 11 requirements • Experience with Quality business processes and/or corresponding IT solutions (such as change control, document controls), etc. • Experience with clinical trial operations, clinical data analysis, or related systems support. • Excellent verbal, written, and presentation communication skills. • Highly proficient in MS Word, Excel, PowerPoint, and Project Server. Show less

Manager

• Jan 2010 - 2014

Worked through multiple roles as Manager, Business Analyst and Payroll executor,. in industries related to Healthcare, Banking and Finance. Worked through multiple roles as Manager, Business Analyst and Payroll executor,. in industries related to Healthcare, Banking and Finance.

IT Coordinator

• May 2008 - Dec 2009

Business Analyst and Yoga Instructor

• Dec 2005 - Jun 2007

Project: Re- designed Share drive. •Preformed pre-Implementation assessment, data gathering and performed gap analysis between As-Is (current procedures) and To-Be (new requirements). •Facilitated JAD sessions though interviews with stakeholders to gather business requirements and understand current business processes and workflow using MS Visio. •Conducted meetings with stakeholders to create effective communications plan for business user community; delivered timely project updates through emails, Web Portal postings and meetings. Improved and recommended changes to implementation procedures Show less