Experience

QAD India
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Enterprise technical consultant

  • Dec 2020 - Present

QAD
• United States
• Software Development
• 700 & Above Employee
• Technical Consultant

  • Jun 2018 - Dec 2020


Bizmatics

• Software Development
• 200 - 300 Employee

• Senior technical support executive

  • Jul 2017 - Jun 2018

• EMR Tech support Executive

  • Sep 2014 - Jun 2017

  MU Consultant and EMR Tech support


PrideVel Technologies Ltd.
• Support Engineer (Application)

  • May 2012 - Aug 2014


Inventurus Knowledge Solutions for Physiotherapy Associates.

• Sr. Associate IT Helpdesk

  • Nov 2010 - May 2012

  • Handling User’s System Login Accounts. • Managing Computer Network across Physiotherapy Associates. • Managing Escalations through appropriate Channels. • Managing outages with Client Coordination. • Providing security access to Users using AD Manager. • Follow up with individuals to confirm if all escalated queries are resolved. • Monitor network link using the Solarwinds monitoring tool and work to identify problems. • Support corporate staff on workstation, remote login and VPN connectivity issues. • Assigning tickets to the Helpdesk Team members. • Troubleshooting Routers (Cisco 3002,PIX 501, ASA 5505). Show less



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Subject Matter Expert - DELL

  • Oct 2006 - Feb 2010

  • Responsible for team performance improvement and communication skills training among the members of team. • Data mining, monitoring and coaching team on productivity. • Handle escalations and difficult customer issues. • Ensure training needs were taken care of resulting in exceptionally good Customer service. • Organizing and Conducting Training Sessions for the Team Members. • Providing effective resolution to resolve customer issues in timely manner. • Providing support to TL in achieving team score like CSAT. Show less



Aptech Pvt Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• Implementation Engineer

  • Aug 2005 - Jan 2006

  Implementation of Software called "DMS". Provide training on how to use the application. Application Testing using Ad Hoc Method. Review the application performance. Implementation of Software called "DMS". Provide training on how to use the application. Application Testing using Ad Hoc Method. Review the application performance.



Electronic Data Systems.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Worked for Sun Microsystems Inc.

  • Jun 2004 - Jan 2005

  • Provide Technical assistance to Sun Employees by calls and Tickets logged. • Troubleshooting and Maintenance of Sunray and Ultra machines, different Sun Microsystems softawares such as Netadmin, Bugster, My Sales, Mozilla browser, Web desk etc. • Provide Technical assistance to Sun Employees by calls and Tickets logged. • Troubleshooting and Maintenance of Sunray and Ultra machines, different Sun Microsystems softawares such as Netadmin, Bugster, My Sales, Mozilla browser, Web desk etc.