Cluster Revenue Manager

• May 2022 - Present

Assistant Cluster Revenue Manager

• May 2018 - May 2022

➢ Responsible for all revenue-related reports sent out to teams ➢ Preparing on daily, weekly, and monthly forecasts ➢ Responsible for management of all revenue optimization tools (Ideas, Blueprint, OPMS, Book360, OTA Insight, ForwardKeys, Demand360, etc) ➢ Responsible for preparation and coordination along with director of finance for the yearly budgets ➢ Responsible for approval of offers which have rate impact ➢ Responsible for group quotes and work with DOSM closely on the same ➢ Management of inventory for revenue optimization ➢ Daily target calls with the sales team and with the operations team ➢ Responsible for maintaining parity in our rates and to flag any rate leaks ➢ Keep up to date with the competition and track them on social media for special offers, promotions to ensure we are always competent. ➢ Worked on offers and promotions to entice the local market during the lockdowns and to ensure we have sufficient cash flow. ➢ In addition, continued to work with the regional VP Revenue on various projects implemented for the region. Additional Responsibilities during the phase of Pandemic: Assist Regional Vice President of Revenue (the Middle East, India, Canada & Europe) ➢ Preparing detailed weekly reports to understand the pickup of business for each hotel. ➢ Preparing flight-based report from forward keys tool to understand the impact of flight cancellations for each of our hotels in the region. ➢ Preparing easy-to-understand reports for Hotels to update as & when they need to check the health of their business of books & take decisions accordingly. ➢ Preparing reports for the region along with our competition data to understand where we stand in comparison to them & to fill the gap needed by creating exclusive promotions catering to the market. ➢ Consolidate forecasts prepared by the individual hotels at the regional level. ➢ Assist the hotels in the region with any queries they may have in terms of the system or reports and troubleshoot as needed. Show less

Reservation Manager

• Jun 2017 - May 2018

➢ Handling of Reservation Operations ➢ Running day to day reports ➢ Managing all guest complaints ➢ Handling sales queries & high-volume business ➢ Relive Director of Revenue in his absence ➢ Assist Director of Revenue to prepare monthly forecasts & yearly budgets ➢ Prepare data for weekly revenue meetings ➢ Coordinate with sales team to prepare offers ➢ Maintain online parity & rates ➢ Optimize reservations made on calls ➢ Ensure all calls are accepted by IFH standards to ensure optimum call quality. Show less

Assistant Cluster Reservation Manager

• Jan 2016 - May 2017

Managing FIT & Group Operations ➢ Maintaining all administrative procedures as per company standards ➢ Answering all incoming calls as per hotel standards ➢ Contributing to sales activity within the hotel and maximize any sales opportunity ➢ Ensure all reservation requests are confirmed within 24 hrs. ➢ To be up to date with current promotions & identify any sales lead for conversions. ➢ Control black out date ➢ Send Stop Sale notifications on the dates required. ➢ Ensure credit policy is followed and applied correctly. ➢ Update the daily pick-up report ➢ Working with H2C on new projects for e-distribution updates ➢ Working on implementations of new projects & properties ➢ Conduct Revenue meetings for all properties with the GM & Sales team. ➢ Meet OTA partners to discuss productions & implementation of new promotions. ➢ Suggest offers & promotions to corporate director of sales for new TIT & Corporate promotions based on market intelligence received. ➢ Prepare monthly forecasts for all properties in coordination with sales team to set realistic targets. ➢ Maintain Event Calendar ➢ Implementation of new OTA’s & B2B channels ➢ Updating rates & inventory for Manual properties. ➢ Preparing month end revenue reports. ➢ Prepare Duty Roster & manage vacation plans for all staff ➢ Conduct training's and progression plans for colleagues. ➢ Working on projects as specified by the management Show less

Cluster Reservation Supervisor (Operations & Revenue Analysis)

• Mar 2014 - Dec 2015

Taking calls as per IFH standards.➢ Managing Guest complaints & resolve it effectively.➢ Inviting clients for entertainment to cement business relationship.➢ Identify VIP clients/guests & brief team accordingly➢ File/Quality check, arrivals for next day.➢ Group operations➢ Maintaining inventory and rates for group sales allowance.➢ Create rate codes for new promotions.➢ Action new projects as directed by corporate office. e.g. - extension of rate plans, creating new promotions, market segments, OXI mapping, Rate Tiger setup and other system setups as required.➢ Consulting with Travel Agents & Corporates.➢ Consulting with BDM’s and Corporate account managers for reservations.➢ Maintaining contracts for Travel Agents & Companies.➢ Maintaining rate parity on online channels.➢ Updating Trust/Yourvoyager.➢ Updating Rate tiger - Channel Manager➢ Updating daily pick-up report.➢ Compiling report for weekly revenue meeting.➢ Checking competition rates via Rate 360 - Travel Click➢ Spool data from Excel Vision reporting system and distribute as required.➢ Prepare weekly EDS checklist➢ Action H2C audit reports➢ Prepare monthly AVP/CVP reports➢ Prepare monthly owners report➢ Keeping online partner sites up to date Show less

Reservation Agent

• Mar 2013 - Feb 2014

Front Office Executive

• Jul 2012 - Feb 2013

Senior Front Office Executive

• Jul 2010 - Apr 2012

Front Office Associate

• Oct 2009 - Feb 2010