Experience

Treebo Hotels

• Hospitality
• 500 - 600 Employee

• Senior Territory Sales Manager

  • Jan 2023 - Present

• Territory Sales Manager

  • Sep 2022 - Present

• Area Operation Manager

  • Jan 2022 - Aug 2022



Ginger Hotels

• India
• Hospitality
• 400 - 500 Employee

• Assistant Hotel Manager

  • Sep 2019 - Dec 2021



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Dec 2018 - Jun 2019



Ginger Hotels

• India
• Hospitality
• 400 - 500 Employee

• Assistant Hotel Manager

  • Dec 2016 - Nov 2018

  * Reporting to Hotel Manager or for day to day operations. overlooks housekeeping maintenance department and responsible for security audits, finance audits. responsible for training for entire staff. * Coordinate with sales for VIP movements,group bookings,confrences and events.* Handling Hotel booking reservation calls via Mail, Telephone & personal attention.* Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests.* Try to convert walk in guest into confirm booking to Increase the occupancy & ARR.* To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility.* Personally and frequently verifies that guests are receiving the best possible service available.* Coordinating with Housekeeping & Maintenance to ensure zero level complaints for rooms.* Coordinating with F&B for Restaurant Services (Breakfast, Lunch & Dinner)* To report all guest complaints, compliments and suggestions to Hotel Manager. Show less

• Guest Services Associate

  • Dec 2012 - Dec 2016

  Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.Knows how to use front office equipment.Process guest check-outs.Maintains the cleanliness and neatness of the front desk area. Show less