Account Director – Project ,Program & IT / Business Operations (Telecom)

• Nov 2022 - Present

Head Account Manager- (Telecom)

• Sep 2021 - Nov 2022

Project & Deliver Manager

• Jan 2017 - Sep 2021

➜ Working as Consultant and Architect (SME) for Telecom Industry for SAS, BI, and customer analytics solutions ➜ Responsible for the Architect (SME) for Data Transformation, Data Migration Solutions, and Solution integration ➜ Developing the appropriate code structures to solve specific tasks ➜ Maintaining the entire demand of IMAGINE applications ➜ Handling multiple telecom applications➜ Maintaining the clients to build best practices and capabilities in analytics including customers as well ➜ Responsible for the analytics, channel analytics and campaign analytics and supervising project delivery within the time frame➜ Resolving production issues and handling escalations Show less

Operation/project Manager- SAS-BI Analytics Project

• Jul 2013 - Dec 2016

➜ Responsible for the implementing, scheduling and monitoring jobs through SAS data integration studio➜ Involved in trending between BI data and CMDA data ➜ Working with GUI tools like SAS Management Console, SAS data integration studio and LSF➜ Developed ETL for marketing campaign data mart and analytical reports ➜ Provided automation, scheduling, and improvements of developed ETL using SAS DI and Oracle codes ➜ Analyzed validated and maintained issues with available SAS/Oracle base campaign tracking ➜ Supported in creating Unix shell scripting to automated SAS DI ETL and assist oracle table space management Show less

Head IT IBM IDEA PROJECT UPW

• Mar 2011 - Jul 2013

➜ Worked as Delivery Manager, implemented the structured procedures to smooth IT operations in different sub domains➜ Handled the postpaid transformation project for complete conversion of legacy systems to all-new application stack includes Siebel-CRM 8.1 & BSCS IX R2 via EAI. To give the one-stop-shop for E2E business processes i.e., Marketing, Sales, Customer Servicing, OM, Billing, CMS, NSMS & DSM for UPW ➜ Executed the structured process for handling the billing cycle and the new process for asset allocation and tracking ➜ Implemented some innovations to smooth circle operation, to name a few- redefining process for pre-bill audit, bulk barring/unbarring for prepaid base, MNP operations, reducing failures in MNP/3G/Blackberry, hardware requisition form for asset allocation/withdrawal, dot/term cell reporting, low balance alerts in case of VTOPUP(recharge), alerts for major CRON jobs➜ Launched major projects which benefited Circle operation in overall, name a few- complaint management system, unified communication system, Dealer Sales Management(DSM), First-time activation(FTA), ID management, TRAI regulation projects like 3000 SMS pm, NSMS Show less

Project Lead

• 2009 - 2011

Project Manager

• Sep 2006 - Sep 2009

Sr.Executive telecom

• Aug 2004 - Sep 2006