Shailendra kumar Dubey
Head of Customer Service at Perfect House Pvt Ltd.- Claim this Profile
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Bio
Experience
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Perfect House Pvt Ltd.
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Machinery Manufacturing
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1 - 100 Employee
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Head of Customer Service
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Jan 2022 - Present
Working as a Service Head for HHP and LHP dg set
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Head Of Service Operations
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Nov 2021 - Mar 2022
* Handling installation, operations, commissioning and warranty adminstration of DG sets from 10 KVA to 2500 KVA of eicher and baudauin powered Dg sets.Handling operation and maintenance of 1600 Rental Dg sets installed at various LTR AND STR sites all over India.Handling 36 service dealers in all over India for baudauin project.Conducting technical training sessions to dealers all over India for operation and maintenance.Administrating all warrant policy as provided by engine manufacturers.Implemented parts forecasting for quarterly, half yearly and yearly as per population increase.Conducting PDI checks and inspection of DG and load trial before delivery. Show less
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LSC Infratech Ltd
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Rajasthan, India
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Head Of Maintenance
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Dec 2019 - Nov 2020
Handling maintenance Operation and mining for various earthmoving equipments and gensets from 200 KVA to 1000 KVA. Handling operations of fleet of escavators,loaders and drills tippers and other equipments involved in mining operations. Handling troubleshooting,parts planning, machine allocation in various parts of mining areas. Handling full mechanised workshop for maintenance of construction equipments of dg sets. Handling a team of 40 technicians,40 drivers, engineers and operators. Show less
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RAY International LLC
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Salalah Oman
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Project Manager
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Apr 2015 - Sep 2019
Handling maintenance Operation and generation of nine Diesel based power plants situated in dhofar region of Oman . Handling maintenance Operation of diesel based power plant , powered with Wartshilla,Cummins , caterpillar and MTU,MWM Engines with each of capacity of 1 to 6 Megawatt. Forecasting of spares quarterly and yearly and implementing health checkups of gensets to reduce breakdowns. Led the installation & cummisioning of 5 Megawatt as add on plant with MTU powered Dg sets for peak hours and to load shading. Completed major overall of MWM powered 6 Megawatt Dg sets in a span of 45 days. Prepared plans and implemented for peak loads in summer preparedness plan. Handling a team of 200 foreign nationals as staffs in 9 power plants including technicians, operator and engineers Show less
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Shandong Weichai Huafeng Power India Pvt Ltd.
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East zone (Patna
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Regional Service Manager
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Sep 2008 - Jan 2015
* Regions Handled: Bihar, Jharkhand, West Bengal, Orissa and Assam NESA and Uttar Pradesh. I led a Team of Service Dealers & Area Managers and was accountable for spearheading the Service Operations and expansion of Dealer Network across the region of East. During this period, I have outstanding achievements in exceeding customer expectations by driving continuous improvement in service operations, established the operations & systems in place and expanded the operations at the regional level. I was involved in imparting product knowledge, developments and future aspects by organizing regular meetings & seminars for service dealers. Have distinguished contributions in maintaining CAMC under control with 24*7 deliveries within 6 months. Supervised the implementation of CRM system in complete East zone within six months and played a crucial role in enhancing the overall turnover from the level of scratch. Show less
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Reliance Industries Limited
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Uttar Pradesh (East )
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Area Maintenance Manager
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Apr 2005 - Jul 2008
* I supervised the entire gamut of engineering activities including construction, startup & maintenance of Retail outlets, aviation fuel station, food outlets over 300 km stretch on NH-2. I successfully implemented complete earth testing and incorporated battery discharge test at 45 petroleum outlets within 3 months. Played a key role in the commissioning of 65 KVA step up transformers at 15 retail petroleum outlets for reducing the use of DG set and maximum use of SEB. * I supervised the entire gamut of engineering activities including construction, startup & maintenance of Retail outlets, aviation fuel station, food outlets over 300 km stretch on NH-2. I successfully implemented complete earth testing and incorporated battery discharge test at 45 petroleum outlets within 3 months. Played a key role in the commissioning of 65 KVA step up transformers at 15 retail petroleum outlets for reducing the use of DG set and maximum use of SEB.
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Mahindra Powerol
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Uttar Pradesh (East )
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Customer Service Manager
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Nov 2002 - Mar 2005
* Customer Care Manager - Service in Farm Equipment Sector (Engine Application Unit) Making Service and sales Dealers for Sales & Service Operation * Customer Care Manager - Service in Farm Equipment Sector (Engine Application Unit) Making Service and sales Dealers for Sales & Service Operation
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Kumar Group Of Industries
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Uttaranchal, India
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Assistant Manager Maintenace
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Dec 1998 - Nov 2002
Handling maintenance of Gen sets of capacity 62.5 kva to 1 mega watt . Handling a fleet of construction equipment like tippers , loaders excavator and material handling equipments including plumbing and electyricals Handling maintenance of Gen sets of capacity 62.5 kva to 1 mega watt . Handling a fleet of construction equipment like tippers , loaders excavator and material handling equipments including plumbing and electyricals
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Chintamani diesel sales & services
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NCL Singrauli
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Customer Service Representative
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Jul 1995 - Jun 1998
Handling a fleet of 70 Dumpers and HEMM of capacity of 170 ton Haul pack dumper powered by KTA 3067 Cummins Engine . Complete one year inplant training at Cumminns India Ltd Pune handling Gdenset maintenance from 125 kva to 625 KVA Handling a fleet of 70 Dumpers and HEMM of capacity of 170 ton Haul pack dumper powered by KTA 3067 Cummins Engine . Complete one year inplant training at Cumminns India Ltd Pune handling Gdenset maintenance from 125 kva to 625 KVA
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Education
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Institute of Engineering and Rural Teachnology
Diploma in Mechanical Engineering, Mechanical Engineering -
Cummins diesel sales and service
Inplant Training one year in Diesel Engines, Mechanical Engineering -
Institute of Engineer and Rural Technology Allahabad
One year certificate course in Computer programming, Computer and Information Sciences and Support Services