Fraud Prevention Manager

• May 2021 - Present

Technology Account Management

• Apr 2019 - Jun 2021

Technology Account Management MasterCard Management and Coordination of Delivery of MasterCard solutions to Banks & Financial Institutions , Drive Core Revenue and Profitability By Identify & track High-impact projects . Hold Operations reviews with the focus on helping them prioritize strategic initiatives & key mandates in addition to enhancing the Approval rate . Lead the Transition to Digital by accelerating implementations for High key project. Technology Account Management MasterCard Management and Coordination of Delivery of MasterCard solutions to Banks & Financial Institutions , Drive Core Revenue and Profitability By Identify & track High-impact projects . Hold Operations reviews with the focus on helping them prioritize strategic initiatives & key mandates in addition to enhancing the Approval rate . Lead the Transition to Digital by accelerating implementations for High key project.

Sr.Manager Cards Fraud Control Supervisor

• Nov 2016 - Mar 2019

Handling Riyad Bank Credit Cards , Debit Cards , Merchant Acquirer security and authorization , Fully supervise the Credit Card fraud control activities by monitoring Falcon & Vision plus system and transferring frauds to Chargeback to ensure that the bank is protected , Fraud maintained within the target level and alignment with the banks regulation . Systems : FICO : Falcon (credit cards) MasterCard: NFS (debit cards and credit cards) FIS : fraud navigoter (acquiring merchant… Show more Handling Riyad Bank Credit Cards , Debit Cards , Merchant Acquirer security and authorization , Fully supervise the Credit Card fraud control activities by monitoring Falcon & Vision plus system and transferring frauds to Chargeback to ensure that the bank is protected , Fraud maintained within the target level and alignment with the banks regulation . Systems : FICO : Falcon (credit cards) MasterCard: NFS (debit cards and credit cards) FIS : fraud navigoter (acquiring merchant POS) First data : FDR VISION PLUS FIS: cortex Show less Handling Riyad Bank Credit Cards , Debit Cards , Merchant Acquirer security and authorization , Fully supervise the Credit Card fraud control activities by monitoring Falcon & Vision plus system and transferring frauds to Chargeback to ensure that the bank is protected , Fraud maintained within the target level and alignment with the banks regulation . Systems : FICO : Falcon (credit cards) MasterCard: NFS (debit cards and credit cards) FIS : fraud navigoter (acquiring merchant… Show more Handling Riyad Bank Credit Cards , Debit Cards , Merchant Acquirer security and authorization , Fully supervise the Credit Card fraud control activities by monitoring Falcon & Vision plus system and transferring frauds to Chargeback to ensure that the bank is protected , Fraud maintained within the target level and alignment with the banks regulation . Systems : FICO : Falcon (credit cards) MasterCard: NFS (debit cards and credit cards) FIS : fraud navigoter (acquiring merchant POS) First data : FDR VISION PLUS FIS: cortex Show less

Asst. Mgr / Credit Card Fraud Officer

• Jul 2015 - May 2016

Riyadh Bank Credit Cards fraud monitoring. Insuring Riyadh Bank Visa & MasterCard Credit Cards are under 24 hour observation . Creating rules through Falcon system to block any suspicious transactions . Check created cases by Falcon & Contact RB Cardholder . Analyzing incoming fraud Chargeback cases to create rules prevent Fraud . Stop/issue credit cards for security reasons . Processing cards captured by ATM . Dealing with compromised cards alerted by Visa &… Show more Riyadh Bank Credit Cards fraud monitoring. Insuring Riyadh Bank Visa & MasterCard Credit Cards are under 24 hour observation . Creating rules through Falcon system to block any suspicious transactions . Check created cases by Falcon & Contact RB Cardholder . Analyzing incoming fraud Chargeback cases to create rules prevent Fraud . Stop/issue credit cards for security reasons . Processing cards captured by ATM . Dealing with compromised cards alerted by Visa & MasterCard. Used Systems : Falcon Expert Falcon Workstation Falcon Reports Vision Plus by First data Sebeil by oracle Cortex by FIS

Asst. Mgr / Chargeback Officer

• Dec 2013 - Jul 2015

Acquiring Chargeback 1-Visa & MasterCard incoming Chargebacks on Riyadh Banks Merchants Terminals . 2-MasterCard Debit Card international claims through NICS . Contact Riyadh Bank Merchants on daily basis to get valid documentation and respond to Visa & MasterCard 3-Provide Fraud control Unit with full details of incoming Counterfeit on Riyadh Bank Merchant and authorize POS team to block cancel terminals System Used Bank Works ( previously ) Cortex ( FIS)… Show more Acquiring Chargeback 1-Visa & MasterCard incoming Chargebacks on Riyadh Banks Merchants Terminals . 2-MasterCard Debit Card international claims through NICS . Contact Riyadh Bank Merchants on daily basis to get valid documentation and respond to Visa & MasterCard 3-Provide Fraud control Unit with full details of incoming Counterfeit on Riyadh Bank Merchant and authorize POS team to block cancel terminals System Used Bank Works ( previously ) Cortex ( FIS) Siebel Call Center ( Oracle ) Visa & MasterCard online MasterCard NICS RDC Riyadh Bank (FIS)

Senior Chargeback Officer

• Jun 2012 - Dec 2013

Issuing Chargeback Riyadh Bank Credit Cards disputes , Contact Cardholders on daily basis and investigate all types of Fraud , Lost stolen , Void transaction and all types of disputes , In depth knowledge of Visa & MasterCard Responding to SAMA complains and insuring all Presentment , Pre.Arbitration and Arbitrations for both Visa & MasterCard Systems Used Siebel Call Center (Oracle) FDI Financial Vision Plus Visa Online (VROL) MasterCard (M.C Pro)

Account Executive

• Jul 2011 - Jan 2013

Trainee

• 2010 - 2011