Experience

Performance Education

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Internship Trainee

  • Feb 2021 - Present



Quality Thought Infosystems

• India
• Education Management
• 1 - 100 Employee

• Devops traineeship

  • Oct 2022 - Present



Concierge Security Services

• Concierge

  • 2019 - Oct 2022

  Responsibilities: • Interact with many residents and customer handling for approx. 20 - 30 visitors and contractors through vigilant check-in procedures and resolve any issues in the building including reporting hazard’s. • Secure premises, equipment, and residents by patrolling property, reporting security incidents, and continuous monitoring through CCTV cameras. • Aim to prevent losses and damage by reporting irregularities, informing violators, and maintaining policies and procedures. • Conduct incident reports and documentation work including maintaining visitors’ records. • Provide front desk support through attending and redirecting approximately 20 phone calls and responding to queries from residents, contractors, and visitors throughout each shift. • Create Digital work orders for maintenance and sign for and distribute parcels as required. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ✔ Met and exceeded all performance metrics and helping contractors if they have any issue in the facility.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• ICT Support Engineer (Internship)

  • Sep 2021 - Dec 2021

  Responsibilities: • Provided customer service and IT solutions to up to 100 SMBs on behalf of Telstra using CRM software such as CASA and SIEBEL. • Assign the technicians to visit businesses for initial installation for router, switches and other network devices. • Provided system and network maintenance and software installation for the clients in Melbourne. • Coordinated with the Business Development Team to provide advice on and plan, design and install information technology systems for clients based on the company size. • Communicated with clients and stakeholders to ensure proper workflow and that milestones were met. • Gathered data of the small and medium scale business for making pipeline or road map for new business projects and new clients. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ✔ Assisted the sales team to successfully close $6000 in sales including NetCom router, Switch’s, IP phones and internet & phone business line. ✔ Met and exceeded all call quality, customer satisfaction and business metrics.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Executive

  • Jun 2017 - Jul 2017

  Responsibilities: • Resolved issues related to TATA products such as Broad band services and telecom services for up to 100 customers across Hyderabad. • Responded to approx. 120 calls and 20 - 30 emails per day regarding customer enquiries. • Assigned an average of 15 - 20 technicians to customers for on-site maintenance and work. • Supported software including Siebel customer data base software, internal software for rising work orders for customers and Auto dialler software. • Took ownership of work orders ensuring requests were logged and resolved promptly. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ✔ Exceeded the KPI for daily tickets, resolution on call around 30 and assigning 10 – 15 technicians to site. ✔ Met and exceeded KPIs and SLAs including: o Call Quality – Achieved Over 95% o Number of Calls – Over 100 per day o Escalations – Less than 15 per week



NOA SOLUTION

• Lab assistance

  • Sep 2015 - Feb 2017

  Responsibilities: • Answered up to 10 - 15 client inquiries daily in-person and via email/telephone on systems and network ops, as well as assisted clients and scheduled appointments for repairs/maintenance. • Completed troubleshooting/support for users, from replacing faulty equipment to software installation. • Installed and updated software requirements and hardware such as routers and implemented routing protocols like EIGRRP and OSPF according to the customers’ demands. • Supported hardware devices including Cisco routers, setting up projector for online zoom meeting and maintaining the pc with required software. • Maintained the computer systems in LAB. • Followed the ITIL methodology for incident and problem management across defines incident priorities, escalation paths, and response/resolution time frames. • Performed onsite and remote service calls across Hyderabad. • Learn about setting the Cisco router such as configuration, access restriction and routing protocols. • Setting up the printer, projector for meeting, maintaining the computer by installation software and antivirus, and computer peripherals. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ✔ Met and exceeded all quality, customer satisfaction and business metrics.