Experience

DHALI'S AMBER NIVAAS LTD.

• Bangladesh
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2023 - Present

  Bangladesh Oversee the operations functions of the hotel, as per the Organizational chart 150 Rooms and 4 large banquet facilities and 5 F&B outlets



Delivery Hero foodpanda

• Internet Marketplace Platforms
• 100 - 200 Employee

• Operations Manager - Shared Kitchen

  • Dec 2019 - Aug 2023

  Bangladesh



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Assistant F&B Manager

  • Nov 2018 - Dec 2019

  Dhaka



Golden Tulip, The Grandmark Dhaka

• Bangladesh
• Hospitality
• 1 - 100 Employee

• F&B Manager

  • Aug 2017 - Nov 2018

  Banani road 7,Block H,Plot-84



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jan 2017 - Jul 2017

  Dhaka Pre Opening Team Member



Hotel Lake Castle Dhaka

• Assistant Food and Beverage Manager

  • Oct 2015 - Jan 2017

  • Manages entire operation of four outlets during scheduled shifts which include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness. • Ensuring service is friendly, prompt and courteous. Handling complaint from guest in a pleasant and efficient manner to ensure guest satisfaction. • Coordinating the activities of the shift leaders and wait staff to ensure most effective service to the… Show more • Manages entire operation of four outlets during scheduled shifts which include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness. • Ensuring service is friendly, prompt and courteous. Handling complaint from guest in a pleasant and efficient manner to ensure guest satisfaction. • Coordinating the activities of the shift leaders and wait staff to ensure most effective service to the customers. • Implementing and maintaining training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. • Coordinating with Executive Chef to ensure that all items of food met desired image and expectations. • Making sure of all operating supplies is sufficiently stocked for the smooth operation of the outlet. • Ensuring all staff actively solicit guest feedback in order to seek continual improvement in service and guest satisfaction. • Controlling operating expenses, wages and benefits and cost of sales. • Preparing monthly forecast, work and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. • Controlling all stock, requisitions and equipment daily, maintaining beverage stocks at Par adjusting levels according to product and business demand. Show less



Grand Sultan Tea Resort & Golf

• Bangladesh
• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Nov 2013 - Aug 2015

  Sreemongal GREAT

• Operation Excellence Executive

  • Nov 2013 - Jan 2014

  Sreemongal