Experience

SACARE

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Quality and Compliance

  • Dec 2022 - Present

  Support SACARE management with legislative compliance and industry-standard requirements, including relevant Awards Ensure licensing requirements for all Supported Accommodation facilities within the SACARE group Regular internal performance auditing of management systems and practices Prepare and attend external audits and actioning findings Maintenance of Quality Manual and adherence to NDIS and other Standards Maintenance of Complaints, Risk and QI Registers Provide… Show more Support SACARE management with legislative compliance and industry-standard requirements, including relevant Awards Ensure licensing requirements for all Supported Accommodation facilities within the SACARE group Regular internal performance auditing of management systems and practices Prepare and attend external audits and actioning findings Maintenance of Quality Manual and adherence to NDIS and other Standards Maintenance of Complaints, Risk and QI Registers Provide reliable advice and support to management, employees and contractors on quality, safety and other compliance-related matters Investigate safety incidents and compliance breaches Maintain the Internal Audit schedule and ensure inspections are completed by WHS representatives Compliance with emergency response principles and guidelines, including regular reporting on WHS matters System management and document control for training, support and maintenance of the OneVault system Support HR processes, report on quality and safety performance and recommend improvements. Show less Support SACARE management with legislative compliance and industry-standard requirements, including relevant Awards Ensure licensing requirements for all Supported Accommodation facilities within the SACARE group Regular internal performance auditing of management systems and practices Prepare and attend external audits and actioning findings Maintenance of Quality Manual and adherence to NDIS and other Standards Maintenance of Complaints, Risk and QI Registers Provide… Show more Support SACARE management with legislative compliance and industry-standard requirements, including relevant Awards Ensure licensing requirements for all Supported Accommodation facilities within the SACARE group Regular internal performance auditing of management systems and practices Prepare and attend external audits and actioning findings Maintenance of Quality Manual and adherence to NDIS and other Standards Maintenance of Complaints, Risk and QI Registers Provide reliable advice and support to management, employees and contractors on quality, safety and other compliance-related matters Investigate safety incidents and compliance breaches Maintain the Internal Audit schedule and ensure inspections are completed by WHS representatives Compliance with emergency response principles and guidelines, including regular reporting on WHS matters System management and document control for training, support and maintenance of the OneVault system Support HR processes, report on quality and safety performance and recommend improvements. Show less



Freelance

• Certified Lead Auditor

  • May 2022 - Present



Tick Performance Pty Ltd

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• NDIS Auditor

  • Aug 2022 - Dec 2022



Tick Fitness and Physiotherapy

• Australia
• Individual and Family Services

• Placement Student

  • Aug 2021 - Jul 2022



Aster DM Healthcare

• Dubai, United Arab Emirates

• Manager Quality

  • Apr 2016 - Oct 2019

  1. To initiate and oversee the development of comprehensive Quality Improvement Program & Projects (clinical and administrative) for our group of 4 Hospitals and 59 medical centers in GCC. 2. To coordinate with concerned departments for the development, implementation, and evaluation of the facility's overall quality improvement program. 3. To identify trends, prioritizing and recommending improvements, decreasing duplication and rework for quality associated tasks. 4. To… Show more 1. To initiate and oversee the development of comprehensive Quality Improvement Program & Projects (clinical and administrative) for our group of 4 Hospitals and 59 medical centers in GCC. 2. To coordinate with concerned departments for the development, implementation, and evaluation of the facility's overall quality improvement program. 3. To identify trends, prioritizing and recommending improvements, decreasing duplication and rework for quality associated tasks. 4. To ensure Standards compliance and identify gaps in implementation 5. To develop and implement systems, policies, and procedures for the identification, collection, and analysis of quality measurement data to ensure hospital/center strategic initiatives have been met. 6. To suggest improvements based on the voice of the customer's collection methods (patients satisfaction surveys) or incident reports, patient complaints, patient care issues, or other issues as requested by user departments and senior management. 7. To participate in patient's feedback meetings and patient issues resolution committees. 8. To act as a resource to the staff, providing relevant training, mentoring, assessment and development plans. 9. To evaluate the audit reports and supporting information based on interpretation of methodologies and providing effective solutions for observed gaps. 10. To provide overall direction necessary in order to ensure that services are provided in accordance to the established standards, regulatory compliance's and strategic goals. 11. Implementation of EMR as per quality norms ensuring automatic data capture of key performance indicators thereby preventing under reporting of incidents and quality KPI's. Show less 1. To initiate and oversee the development of comprehensive Quality Improvement Program & Projects (clinical and administrative) for our group of 4 Hospitals and 59 medical centers in GCC. 2. To coordinate with concerned departments for the development, implementation, and evaluation of the facility's overall quality improvement program. 3. To identify trends, prioritizing and recommending improvements, decreasing duplication and rework for quality associated tasks. 4. To… Show more 1. To initiate and oversee the development of comprehensive Quality Improvement Program & Projects (clinical and administrative) for our group of 4 Hospitals and 59 medical centers in GCC. 2. To coordinate with concerned departments for the development, implementation, and evaluation of the facility's overall quality improvement program. 3. To identify trends, prioritizing and recommending improvements, decreasing duplication and rework for quality associated tasks. 4. To ensure Standards compliance and identify gaps in implementation 5. To develop and implement systems, policies, and procedures for the identification, collection, and analysis of quality measurement data to ensure hospital/center strategic initiatives have been met. 6. To suggest improvements based on the voice of the customer's collection methods (patients satisfaction surveys) or incident reports, patient complaints, patient care issues, or other issues as requested by user departments and senior management. 7. To participate in patient's feedback meetings and patient issues resolution committees. 8. To act as a resource to the staff, providing relevant training, mentoring, assessment and development plans. 9. To evaluate the audit reports and supporting information based on interpretation of methodologies and providing effective solutions for observed gaps. 10. To provide overall direction necessary in order to ensure that services are provided in accordance to the established standards, regulatory compliance's and strategic goals. 11. Implementation of EMR as per quality norms ensuring automatic data capture of key performance indicators thereby preventing under reporting of incidents and quality KPI's. Show less



Aster DM Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Assistant Manager- Quality

  • Jul 2012 - Mar 2016

  JCI resource part of a 5 member CORE TEAM responsible for reaccreditation of Medinova Diagnostic Center(LAB STANDARDS) and accreditation of Aster Al Raffah Hospital Sohar , Oman (HOSPITAL STANDARDS) as well as ASTER JUBILEE MEDICAL CENTRE , Dubai ( AMBULATORY CARE STANDARDS). Attended JCI workshop for 3rd edition of Ambulatory Care standards. Conducted workshop for internal auditors trainers and developement of resources. A certified trainer from Manipal Executive Education Program. Handling… Show more JCI resource part of a 5 member CORE TEAM responsible for reaccreditation of Medinova Diagnostic Center(LAB STANDARDS) and accreditation of Aster Al Raffah Hospital Sohar , Oman (HOSPITAL STANDARDS) as well as ASTER JUBILEE MEDICAL CENTRE , Dubai ( AMBULATORY CARE STANDARDS). Attended JCI workshop for 3rd edition of Ambulatory Care standards. Conducted workshop for internal auditors trainers and developement of resources. A certified trainer from Manipal Executive Education Program. Handling the quality control policies,measures and implementation for Aster Hospitals, Aster Medical centres , Aster Diagnostics in UAE, Oman, Qatar.Root cause Analysis for all the critical incidents. Regular Audits and process review cycles as per clinical quality norms. Trainings for Quality, CPR and Induction programmes.

• Management trainee-QUALITY

  • Jun 2011 - Jun 2012



ASTRON Hospital and Healthcare Consultants

• Hospitals and Health Care
• 1 - 100 Employee

• management intern

  • May 2010 - Jul 2010