Experience

Hannon Travel
• Ireland
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Corporate Travel Agent

  • Mar 2023 - Present

Club Travel Limited
• Ireland
• Airlines and Aviation
• 1 - 100 Employee
• Corporate Travel Agent

  • Jan 2022 - Mar 2023


FCm Travel Solutions - Ireland

• Corporate Travel Consultant

  • Jan 2017 - Jul 2020

  Assistant Team Manager and Corporate Travel Consultant Planning and organizing corporate travel for 100 different accounts/companies. Assisting the Team Manager in coordinating, training, and directing a team of 6 members. Making Amadeus and online Airline quotes and reservations for international and domestic flights. Helping team members with admin process and travel arrangements for their clients. Processing hotel bookings and bill backs following company’s data protection policy. Making reconciliation of credit cards statements and updating financial information on the system to release charges and invoices to the clients supporting the Accounts Department. Supporting clients with questions regards to the use of the online booking tools and apps. Engaging with clients and determining travel needs, as such as visas, vaccinations, air or ground transportations, payments, and every detail in relation to their corporate trips, by phone or e-mail. Entrusted to be part of the SME team which was a new project for the organisation. This team is responsible to look after 100 accounts with different portfolios with an expected profit of 7 million per year. This team started to operate in Jul/18, and it was awarded most profitable team in Nov/18. Awarded as one of the Top 5 agents in Nov/18. Entrusted to work as Assistant Team Manager. Show less



Brocker Turismo

• Brazil
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Jan 2013 - Feb 2015

  -Provided advice and support by phone, email and face to face to over 10 customer daily about visas, passports, vaccination, travel authorization, pet transportation, currency and any other needs that the client required in order to travel (Corporate and BTC) -Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews. Issue an average of 20 until 70 flights tickets between low and high season, including corporate support and regional events. -Prepared customized itineraries to suit the clients’ preferences and budget. Answered an average of 150 emails and over 40 calls daily -Provided an outstanding Customer Service; Diagnosed the clients’ specifications and wishes and suggested suitable travel packages or services. Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) -Organized travel from beginning to end, through booking tickets and accommodation, securing rental transportation -Successful Projects: Worked as Tour Leader for a group of 10 VIP passengers to the Emirates and China for 18 days. Participation in organization of the project from beginning to end and handled unforeseen problems and complaints -Achievements: Regularly achieved monthly targets. Large return client base – personally asked by clients to service holiday and travel needs. Run Loyalty Programs and initiatives -Prospected 60 VIP customers from Rotary Club - Sold several travel packages - profit of R$ 15000.00 -Entrusted to work as International Team Leader - Cut costs by not hiring a freelancer international tour guide. -Prospected customers interested on international low-cost travels and backpackers - Designed travel arrangements - Increased profitability and international portfolio by 30% - Provide 24 hours service every 2 weeks, staying online by phone to serve customers traveling for leisure or business in Brazil and worldwide. Show less



Kurotel Clínica de Longevidade e Spa

• Sales Executive & Team Supervisor

  • Mar 2004 - Jan 2008

  -Controlled projects, financial results and development for all sales team. Managed 3 sales executives -Participated on Membership Program, as well as implementing the CRM software, working together with Guest Relation and Marketing Departments. -Developed and maintained many Reports on sales results and achieved goals. Sales performance in hotel occupancy, financial results, commission payments and similar activities. -Identified business opportunities by identifying prospects and evaluating customer position in the industry; researched and analyzed sales options -Monthly presented Sales Results to management, owners and other members of the staff - Presented in a theater for around 100 people. Prepared reports by collected, analyzed, and summarized information -Supervised and coordinated sales representatives covering Uruguay and Argentina. -Sold several SPA & hotel packages/general guest services and other needs by established contact and developing relationships with customers and prospects (new and old customers) -Maintained relationships with clients by provided support, information, and guidance; researched and recommended new opportunities, profit and service improvements -Maintained quality service by established and enforced organization standards. Created and designed work routines, identificated and analysed critical processes, operational processes and trained for the total quality Program. -Achievements: Participated on the implementation of the Total Quality Program -Promoted from Receptionist to sales Rep. due to an outstanding work performance -Led sales team in driving cost-reduction initiatives that resulted in Thousands Euros saved over 3 years through process automation. Improved the accuracy of budget forecasts -Developed and implemented client service program, which expanded small-to-medium client base 35% Won 2 "best sales executive" awards due to overachieving my sales target Show less



Prefeitura Municipal de Canela

• Brazil
• Utilities
• 1 - 100 Employee

• Press Assistant - Coordinator of Social Communication

  • Feb 2003 - Mar 2004

  -Mailed management with regional contacts. Assisted in public events, journalistic covering, responsible for release and photographic material.-Supported ceremonial whenever public institution was requested.

• Tourism Customer Service Rep - Tourist Information Centre

  • Jul 2002 - Jan 2003

  -Worked with Public General Assistance on tourism and all relevant information for customers. Collaborated for the creation of new activities for the office-Represented regional events. Group assessment. Mailing updates, community and tourism trade contacts-Effectively managed large amounts of incoming calls and generated sales leads-Identified and assessed customers’ needs to achieve satisfaction-Built sustainable relationships of trust through open and interactive communication-Provided accurate, valid and complete information by used the right methods/tools. Meet personal/team sales targets and call handling quotas-Achievements: Promoted to Press Assistant due to an outstanding customers service and communication skill Show less



Citral Transporte e Turismo S/A

• Brazil
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative - Marketing Department

  • Mar 2002 - Jun 2002

  - Responsible for organized groups for sightseeing, created tourism routes, - Published marketing material. Client Satisfaction inquiry - Responsible for organized groups for sightseeing, created tourism routes, - Published marketing material. Client Satisfaction inquiry