Experience

Voodoo Doughnut

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Head of Information Technology

  • May 2021 - Present

  Management of Toast POS programming, onboarding, troubleshooting, multi-location management, integration management and more Senior System Administration - Azure AD, O365, Exchange, Barracuda, MFA, Email Gateway Security, MDM Creation, management, and auditing of PCIDSS, CCPA, CPRA, HIPPA, NIST PII (SP 800-122), SPI, ADA, website Privacy Policy, Terms of Service, and company technology policies Management and tracking of technology assets DLP, Firewall, VLAN, WLAN… Show more Management of Toast POS programming, onboarding, troubleshooting, multi-location management, integration management and more Senior System Administration - Azure AD, O365, Exchange, Barracuda, MFA, Email Gateway Security, MDM Creation, management, and auditing of PCIDSS, CCPA, CPRA, HIPPA, NIST PII (SP 800-122), SPI, ADA, website Privacy Policy, Terms of Service, and company technology policies Management and tracking of technology assets DLP, Firewall, VLAN, WLAN and LAN management LV management & creation including AV, electric, networking, and HME drive-thru systems Management of technology budget Physical security systems management Online food ordering and food delivery platform management CMS administration and website content creation DRP & IRP creation and development UniFi and Meraki Management Multi-location VoIP phone system management Website, POS, and 3rd Party analytics and API management Chowly & Plaunch administration Staff technology deployment and administration Show less Management of Toast POS programming, onboarding, troubleshooting, multi-location management, integration management and more Senior System Administration - Azure AD, O365, Exchange, Barracuda, MFA, Email Gateway Security, MDM Creation, management, and auditing of PCIDSS, CCPA, CPRA, HIPPA, NIST PII (SP 800-122), SPI, ADA, website Privacy Policy, Terms of Service, and company technology policies Management and tracking of technology assets DLP, Firewall, VLAN, WLAN… Show more Management of Toast POS programming, onboarding, troubleshooting, multi-location management, integration management and more Senior System Administration - Azure AD, O365, Exchange, Barracuda, MFA, Email Gateway Security, MDM Creation, management, and auditing of PCIDSS, CCPA, CPRA, HIPPA, NIST PII (SP 800-122), SPI, ADA, website Privacy Policy, Terms of Service, and company technology policies Management and tracking of technology assets DLP, Firewall, VLAN, WLAN and LAN management LV management & creation including AV, electric, networking, and HME drive-thru systems Management of technology budget Physical security systems management Online food ordering and food delivery platform management CMS administration and website content creation DRP & IRP creation and development UniFi and Meraki Management Multi-location VoIP phone system management Website, POS, and 3rd Party analytics and API management Chowly & Plaunch administration Staff technology deployment and administration Show less



Catlin Gabel School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Support Specialist

  • Jul 2020 - May 2021

  Helpdesk support tier 1-4 to faculty, staff, students, and parents Configured and set up multiple systems ranging from laptops, desktops, Apple TVs Endpoint management via Sophos and Malwarebytes Minor MDM (Mosyle) experience Software licensing and deployment IT vendor liaison Explained technical issues to a range of users Helpdesk support tier 1-4 to faculty, staff, students, and parents Configured and set up multiple systems ranging from laptops, desktops, Apple TVs Endpoint management via Sophos and Malwarebytes Minor MDM (Mosyle) experience Software licensing and deployment IT vendor liaison Explained technical issues to a range of users



Freelance, self-employed

• Information Security Consultant

  • Jan 2018 - Jul 2020

  Helped businesses and residences troubleshoot and repair network and hardware issues. Removed Malware and viruses from a large property management company's desktops. Developed educational program to teach apartment staff about internet security Responded to personal users repair needs, troubleshooting performance issues and removing Malware. Explained technical information in clear terms to non-technical individuals Helped businesses and residences troubleshoot and repair network and hardware issues. Removed Malware and viruses from a large property management company's desktops. Developed educational program to teach apartment staff about internet security Responded to personal users repair needs, troubleshooting performance issues and removing Malware. Explained technical information in clear terms to non-technical individuals



Connecting Point Computer Centers

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Senior Lead Service Technician

  • Jun 2016 - Feb 2018

  Diagnosed problems with PC and Apple devices by applying technical knowledge and troubleshooting skills Installed new systems and parts with efficient approach Removed malware, ransomware and other threats from laptops and desktop systems Answered and prioritized requests for assistance in order to provide customer support Repaired components, systems and machines Investigated and corrected problems with printers, copiers and other peripheral… Show more Diagnosed problems with PC and Apple devices by applying technical knowledge and troubleshooting skills Installed new systems and parts with efficient approach Removed malware, ransomware and other threats from laptops and desktop systems Answered and prioritized requests for assistance in order to provide customer support Repaired components, systems and machines Investigated and corrected problems with printers, copiers and other peripheral devices Explained technical information in clear terms to nontechnical individuals to promote better understanding Ordered replacement parts from manufacturers Scheduled appointments, explained repair costs, checked in customer devices and ordered replacement parts from manufacturers Show less Diagnosed problems with PC and Apple devices by applying technical knowledge and troubleshooting skills Installed new systems and parts with efficient approach Removed malware, ransomware and other threats from laptops and desktop systems Answered and prioritized requests for assistance in order to provide customer support Repaired components, systems and machines Investigated and corrected problems with printers, copiers and other peripheral… Show more Diagnosed problems with PC and Apple devices by applying technical knowledge and troubleshooting skills Installed new systems and parts with efficient approach Removed malware, ransomware and other threats from laptops and desktop systems Answered and prioritized requests for assistance in order to provide customer support Repaired components, systems and machines Investigated and corrected problems with printers, copiers and other peripheral devices Explained technical information in clear terms to nontechnical individuals to promote better understanding Ordered replacement parts from manufacturers Scheduled appointments, explained repair costs, checked in customer devices and ordered replacement parts from manufacturers Show less