Experience

Aura Crafts
• Pakistan
• Personal Care Product Manufacturing
• 1 - 100 Employee
• Retail Operations Manager

  • Jan 2021 - Present


APOLLO SPORTS

• Pakistan
• Retail
• 1 - 100 Employee

• Retail Operation Assistant

  • Feb 2020 - Jan 2021

  • Prepare detailed reports on Inventory operations, Branches operation & warehouse operation. • Oversee all the Branches & Warehouse in Lahore. • Evaluate sales performance and customer satisfaction level. • Communicate customer issues with branches team and devise ways of improving the Customer experience, including resolving problems and complaints. • Forecast requirements; prepare an annual budget; schedule expenditures. • Communicate all operating policies and/or issues at department meetings • Assist Senior Business Analyst in processes of Company Operations and WMS System assessment. . Show less



Express Courier Link (ECL)

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• • Nov 2018 - Feb 2020

  • Start this project with two members team• Collect the data “e-commerce” customer with IT tools• Track, monitor and control expense based on budgetary guidelines.• Ensure project execution within defined budget and timelines.• Manage and lead scope changes for operations project.• Design layout of Operations processes.• Study and rearrange org charts and operations sequence. • Evaluate effects of service design changes.• Identify the portal bug and coordinating with IT team to solve the portal problem• Train the call center sales team. • Work with sales team and station manager to increase the business.• Work with CS team to resolve customer problem• Work effectively as a team contributor on all assignments. Show less

• • Aug 2017 - Nov 2019