Experience

Swift Mortgages Ltd

• New Zealand
• Financial Services
• 1 - 100 Employee

• Insurance Adviser

  • Apr 2019 - Present

  Auckland, New Zealand



Cigna New Zealand

• Insurance
• 700 & Above Employee

• Insurance Adviser

  • Dec 2018 - Apr 2019

  Auckland, New Zealand



ANZ

• Australia
• Banking
• 700 & Above Employee

• Wealth Specialist

  • Jul 2017 - Nov 2018

  Auckland, New Zealand

• Personal & Business Banker

  • Jun 2014 - Jun 2017

  Auckland, New Zealand RESPONSIBILITIES AND ACHIEVEMENTS • Use my deep working knowledge of banking products to provide professional expertise to customers to help them meet their financial needs and goals. • Develop strong relationships with customers to drive repeat business. I achieve this by effectively communicating products’ features and benefits so that customers can be confident that their needs will be met. • Effectively communicate with current and potential customers exploring their… Show more RESPONSIBILITIES AND ACHIEVEMENTS • Use my deep working knowledge of banking products to provide professional expertise to customers to help them meet their financial needs and goals. • Develop strong relationships with customers to drive repeat business. I achieve this by effectively communicating products’ features and benefits so that customers can be confident that their needs will be met. • Effectively communicate with current and potential customers exploring their needs, deepening relationships and recommending appropriate financial solutions. • Maintain an in-depth knowledge of bank processes and relevant financial services in order to efficiently identify and meet customers’ needs. I do this by taking materials home to study and practicing processes at work during slower periods. • Use my sales skills to meet and exceed sales and quality targets. My sales are consistently in the top 15%. • Apply my strong negotiation skills to negotiate lending rates with customers. • Present products to customers and educate them on their features and benefits. Such products include a range of home lending solutions, insurances, Kiwi Saver, savings accounts and credit card products.

• Service Consultant

  • Aug 2011 - May 2014

  Auckland, New Zealand RESPONSIBILITIES AND ACHIEVEMENTS • Successfully sold and marketed banking products to customers via phone and internet, including personal loans, credit cards, account reviews and insurances. • Used my working knowledge of our products and customer service skills to answer enquiries and referred customers to the appropriate business units. • Diligently and accurately performed over-the-counter transactions including deposits, withdrawals, foreign exchange and… Show more RESPONSIBILITIES AND ACHIEVEMENTS • Successfully sold and marketed banking products to customers via phone and internet, including personal loans, credit cards, account reviews and insurances. • Used my working knowledge of our products and customer service skills to answer enquiries and referred customers to the appropriate business units. • Diligently and accurately performed over-the-counter transactions including deposits, withdrawals, foreign exchange and international money transfers. • Exceeded annual sales targets by 50% or more. • Consistently delivered high-quality service by taking ownership of customers’ problems and resolving them promptly — thereby leaving them impressed with our bank’s attitude to customer service. • Maintained up-to-date knowledge of new products/services, systems and processes.



Zeesh Events Management

• South Africa

• Sales Manager

  • Mar 2007 - Nov 2011

  Auckland, New Zealand RESPONSIBILITIES AND ACHIEVEMENTS • Used my strong leadership skills to coach and supervise a team of four colleagues throughout different event operations. • Managed sales and marketing for upcoming events. • Performed cash handling duties and managed accounts for all transactions. • Used my ability to work under pressure when dealing with stressful situations and difficult customers. • Was often able to turn potentially negative customer experiences into… Show more RESPONSIBILITIES AND ACHIEVEMENTS • Used my strong leadership skills to coach and supervise a team of four colleagues throughout different event operations. • Managed sales and marketing for upcoming events. • Performed cash handling duties and managed accounts for all transactions. • Used my ability to work under pressure when dealing with stressful situations and difficult customers. • Was often able to turn potentially negative customer experiences into positive customer experiences. Show less



Pullman Auckland Hotel

• New Zealand
• Hospitality
• 1 - 100 Employee

• Mini Bar Attendant

  • May 2010 - Jul 2011

  Auckland, New Zealand RESPONSIBILITIES AND ACHIEVEMENTS • Used my strong organisational skills to maintain and restock mini bar inventory. • Always accurately charged guests according to their use. • Catered to room service orders promptly and with a friendly attitude. • Offered sound customer service by meeting guests’ requests and resolving any issues that they had in a timely manner.



Synovate

• Market Research
• 700 & Above Employee

• Market Researcher

  • Apr 2008 - May 2009

  Auckland, New Zealand RESPONSIBILITIES AND ACHIEVEMENTS • Used my effective communications skills to conduct market research surveys, telephone interviews and record data while consistently exceeding my quotas. • Regularly verified accuracy and maintained quality standards by proactively asking my team leader for feedback on how I could improve and by applying his advice.