Experience

IBM

• China
• Software Development
• 700 & Above Employee

• Director Of Services

  • Jun 2017 - Present

• HR Business Partner

  • Oct 2011 - Jun 2017



IBM

• China
• Software Development
• 700 & Above Employee

• Sr. Manager Sales and Customer Service

  • Jan 2008 - May 2011

  Set up and handled Delhi Branch - Air and Sea biz, marketed GES name, overall business development, Overseas interaction, rate negoitations with Airlines, IATA and shipping lines, Managing customer services, operations, customs clearance, Revenue generation and cost control Set up and handled Delhi Branch - Air and Sea biz, marketed GES name, overall business development, Overseas interaction, rate negoitations with Airlines, IATA and shipping lines, Managing customer services, operations, customs clearance, Revenue generation and cost control



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Manager - Customer Services and Operations

  • Mar 2001 - Sep 2007

  Worked as Station Manager - Handled Delhi station and assisted other India station. Have experience of 11 years at international airport. Key Skills- Proactive,Leadership, Cargo Operations, Business Development, Process Management, SOP/LOPs, Service Level Agreements, People & Performance, Analytical skills, Team player, Handled different projects. Danagerous goods, Live Animals and Security level-II qualified. Worked as Station Manager - Handled Delhi station and assisted other India station. Have experience of 11 years at international airport. Key Skills- Proactive,Leadership, Cargo Operations, Business Development, Process Management, SOP/LOPs, Service Level Agreements, People & Performance, Analytical skills, Team player, Handled different projects. Danagerous goods, Live Animals and Security level-II qualified.