Head of Operations and Management

• Mar 2023 - Present

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company Develop, implement, and maintain quality assurance protocols Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity Ensure that operational activities remain on time and within budget Track staffing requirements, hiring new employees as needed Oversee accounts payable and accounts receivable departments Responsibilities Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional teams to improve proprietary tools and systems Work closely with legal and safety departments to ensure that activities remain compliant Oversee materials and inventory Conduct budget reviews and report cost plans to upper management. Show less

Senior Marketing ( National and International)

• May 2021 - Mar 2023

To support the Marketing Department in raising the visibility of the College by carrying out an effective marketing and communications plan in order to:  attract new students across the School’s portfolio of programmes  publicise the strengths of the College  promote the profile of the College as a whole to external audiences To maintain the funder from all over the National such as sponsorship bodies and NGOs to make sure the quality of graduates are highly recommended to local and international industries. Done a collaboration with higher education for student pathway in future. Branding in a way to make sure the CIC will be known through out National in each state of school and secondary education institutions. Sponsoring Bodies Persistent follow up with sponsoring bodies (GLCs/government agencies) . MARA,PETRONAS,PENERAJU,FELDA,STATE YAYASAN,ZAKAT. Show less

Head of Student Affairs/ Marketing

• Mar 2020 - Mar 2021

Significant senior-level professional experience in higher education student life or student affairs; proven strong managerial and collegian leadership in student life or related academic area; demonstrated positive leadership in developing collaborative relationships with internal and external constituencies; understanding of key factors in creating academic excellence and student success; successful experiences in conflict resolution and long-range program planning; demonstrated understanding and leadership within the Division in issues concerning equal employment opportunity, student recruitment, retention, graduation and advocacy. Experience with first generation student engagement and diversity programming. Readiness to provide leadership at a multi-faceted regional university. Show less

Senior Executive External Affairs (Marketing Dept)

• Jun 2016 - Mar 2020

Increase CUCMS market share through increase in proportion of students 1.Increase the customer’s satisfaction through more scholarship and financial aid availability 2. Enrich CUCMS position and reputation in the overall higher education arena in the country through recruitment of high-quality students. Improve the Marketing Assessment 1. Continuously develop customer segmentation analysis 2. Continuously develop value proposition/customer objectives. Address the following factors related to CUCMS & its programs in comparison with competitors: - Course Fee (include accommodation fee) - Quality - Availability - Selection - Service - Partnership - Brand (image) Show the customer perspective in relation to: - Relationship - Availability - Price - Quality - Adherence to regulatory requirements Target Market Segment by type of schools/colleges/institutions SPM Level: (feeder schools) -Boarding school MRSM Government Boarding Schools Other boarding schools -Daily school Premier schools Other daily schools STPM Level: (feeder schools) Government Boarding Schools Other schools offering form 6 Diploma Level: (feeder colleges) Degree Level: (feeder institutions) Public and Private Colleges & Universities 1.. Sponsoring bodies 2. Other alliances 3. Market segment by school ranking and discipline 4. Market segment by states 5. Market segment by alliances Sponsoring Bodies Persistent follow up with sponsoring bodies (GLCs/government agencies) . Show less

Senior Executive External Relation

• May 2014 - May 2016

Promoting the public image of an organization and advancing its financial sustainability. Organizations that are more heavily affected by government regulations may spend more time liaising with government officials, while others may focus more on fund raising or enhancing public awareness of the organization. While others enggaging a sponsorship toward the fund for student to further with the University. Manage to built relation with the scholarship organization to be Our partnership in future.Promoting the public image of an organization and advancing its financial sustainability. Organizations that are more heavily affected by government regulations may spend more time liaising with government officials, while others may focus more on fund raising or enhancing public awareness of the organization. While others engaging a sponsorship toward the fund for student to further with the University. Manage to build relation with the scholarship organization to be Our partnership in future. To assist in the development projects and programmes of activity undertake by the External Relations Dept., such as, the implementation of the Customer Relation Management (CRM) initiative, the implementation of customer care surveys and any other projects that may arise from time to time The job description is not exhaustive and the External Relations Manager may amend the points from time to time. Show less

Executive,Education Counselor

• Feb 2012 - Apr 2014