Associate - Strategy, Placement Service

• Oct 2023 - Present

Executive, Business Analyst

• Apr 2023 - Sep 2023

• Manage project teams to ensure successful completion of projects and achieve company goals. • Analyze business requirements to identify opportunities for process improvement, cost reduction, and revenue growth. • Collaborate with stakeholders to gather and document business needs and requirements, and communicate effectively with cross-functional teams and management. • Develop and document business processes, procedures, and workflows to support organizational goals. • Design and implement data models, reports, and dashboards to provide insights into business performance and inform decision-making. • Conduct user acceptance testing to ensure solutions meet business needs and requirements. • Lead ongoing reviews of business processes and develop optimization strategies to increase productivity, streamline processes, and enhance profitability. • Allocate resources and maintain cost efficiency to ensure optimal use of resources. • Prioritize initiatives based on business needs and requirements, manage competing resources and priorities to deliver on time and within budget. • Write schedules for projects and upgrades, and ensure adherence to project timelines. • Act as a liaison between stakeholders and users to ensure solutions meet business needs and requirements. • Monitor and report on key performance indicators to track progress towards business goals. • Train end-users and provide ongoing support to ensure adoption and effective use of solutions. • Continuously evaluate and improve processes to enhance efficiency, effectiveness, and customer satisfaction. Show less

Hub Lead, Analyst

• Dec 2021 - Mar 2023

Monitored and reported on key performance indicator (KPI) complianceConsulted with Local Authority and negotiated resolutions to issuesLed reorganization efforts to catch up on raised issuesAssisted fleet team lead in the deployment and training of new driversEnsured compliance with safety policies and standard operating procedures (SOPs) at the hubFacilitated the receipt and handling of inbound parcels from the linehaul teamScheduled daily activities and tasks for drivers to ensure timely delivery of packagesDelegated tasks to supervisors and sorters based on headcountsMonitored driver behavior and maintained high levels of customer serviceLed a team of approximately 70 staff Show less

Fleet Supervisor

• May 2021 - Nov 2021

Assigned tasks to sorters and drivers based on available headcount.Facilitated the receipt and handling of inbound parcels from the linehaul team.Organized and scheduled daily activities for drivers to ensure timely delivery of packages.Monitored driver performance and ensured high levels of customer service.Assisted in the training and deployment of new drivers for the fleet team.Reported on key performance indicator (KPI) compliance and progress.Ensured compliance with safety policies and standard operating procedures (SOPs) for in-hub parcel collection.Led a team of approximately 40 staff members. Show less

Chemical / Lab Analyst

• Oct 2018 - Jun 2020

Conducted lab and engineering activities, including setting up equipment and preparing chemical solutions Performed tests, interpreted and analyzed data, and compiled results Prepared reports and presented conclusions Conducted data analysis and interpretation for laboratory and engineering projects Assisted with the setup and maintenance of laboratory equipment Created and followed standard operating procedures (SOPs) for lab testing and experimentation Presented findings and recommendations based on data analysis. Show less

Aircraft Maintenance

• Oct 2017 - Apr 2018

Conducted inspections of mechanical, hydraulic, and structural systems to diagnose malfunctions Repaired aircraft using power and hand tools Ensured compliance with aviation safety regulations and standards Performed maintenance and repair tasks on aircraft systems and components Utilized diagnostic equipment to identify and troubleshoot issues Followed established procedures for aircraft maintenance and repair Maintained documentation and records of maintenance activities Adhered to aviation safety regulations and guidelines in all work activities Show less

Aircraft Maintenance Engineering

• Jan 2016 - Jan 2017

Database Administrator

• Oct 2016 - Dec 2016

Worked in a service center for mobile phones, providing customer support and assistance Identified and diagnosed problems with mobile phones Repaired and fixed issues, including replacing parts as necessary Ran tests to assess phone functionality and performance Maintained repair records and documentation Assisted customers with technical support and troubleshooting for mobile phones Provided guidance on phone usage and maintenance Worked with a team to meet repair and customer service goals and targets Show less