Experience

Naurus (Pvt.) Ltd.

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• E-Commerce Executive

  • Aug 2020 - Present

  ◽ Responsible for managing online sales for the various brands under the group: oversees all E-commerce processes including product management, marketing planning, and customer services.◽ Build and maintain a strong relationship with existing E-commerce marketplaces; business development with new marketplaces to increase online sales.◽ Manage products supply chain for the E-Commerce. Ensure stock availability, packaging materials, and other necessary processes during regular and sales campaign period.◽ Develop and implement promotional strategies, sales campaigns, exclusive offers, and discounts on online channels.◽ Manage product assortment, content, prices and availability; ensure product listings are streamlined across all online marketplaces.◽ Monitor and provide competitor analysis, marketing efforts and activities reports regularly; staying informed of industry trends and developments relating to E-commerce.◽ Consolidate and review monthly sales results and initiate appropriate action steps to deliver targets; track and report on service level KPIs, objectives and goals.◽ Manage customers' inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and comprehensive information accordingly.◽ Work with the content team to set up product images, designs, templates, social media posts and ensure content is aligned with brands’ marketing and promotion plans.



HomeChef Pakistan

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Marketing Executive

  • Apr 2019 - Mar 2020

  - Planning, creating and executing marketing campaigns across social media platforms.- Community management, moderating groups, respond to the queries, monitor customer reviews on social media platforms.- Understand the customer journey & personas to develop personalized content concepts for customer engagement.- Cross-functional communication of information. - Measuring and reporting of marketing campaigns.- Staying up-to-date on the current trends, ideas, campaigns, happenings and activities.- PR and communications – reaching out to social media Influencers, Bloggers, Celebrities, etc. for marketing activities.

• Vendor Relationship Executive

  • May 2018 - Mar 2019

  -To recruit the best vendors for the platform at best offerings, best price and mutally beneficial terms for both parties.-Improve vendors' offering by giving them ideas of market trends, customers likings and business tendency.-Support the vendors' with training, events, helping materials, conversation etc. to increase and grow business.-Meeting the customers' expectations by satisfactory after-sales services.-To customize product offerings from vendors for customers to meet fulfill there requirements.-Helps the higher management in developing and implementing strategies, policies and achieiving the set targets and goals.-To improve and strive for smoother operations for the SOPs of the business and company.-Helping the marketing team to promote unique, trending or best offerings for successful marketing campaigns.



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Internship Coordinator

  • Jan 2015 - Mar 2015

  -Draft Lab Test Reports for sample products.-Issue Job No. (Ref no.) of the products/samples for testing.-Coordinates with the Lab and staff for the results / tests related matters.-Maintain test reports data and dispatch them to relative clients.-Data recording of sampling products across regional office.