Sr. Technical Support Engineer

• Feb 2020 - Present

• Provide day to day technical support related to Live Chat, Ticketing System, Bot, and Knowledgebase products.• Work with the R&D, Product and Marketing teams to Test, Detect, and communicate solutions to clients.• Train & supervise new recruits to develop their product knowledge and prepare them for the Technical Support role.• Set and Achieve department OKRs.• Host Bi-weekly departmental meetings, review different support cases and share new info with the team.• Keep track of existing issues & bugs, monitor their progress, and share progress details with the stakeholders. Show less

Technical Support Engineer

• Nov 2017 - Feb 2020

• Answer technical queries related to comm100 software products.• Write and maintain the WordPress Knowledge Base platform.• Cooperate with the different teams, Test & Troubleshoot bugs and help teams with new feature development• Test webhooks and APIs for third party integrations.

Software Engineer Intern

• Sep 2015 - Mar 2016