Chief Operations Officer

• Jan 2023 - Present

Business Development Consultant

• Mar 2020 - Present

Providing business consultation services to various contact centers and businesses. - Assisting in establishing clients' businesses ranging from hiring to creating processes and training. - Responsible for new business acquisitions. - Act as the liaison officer between the business and new clients through my vast network. - Overseeing the business branding and marketing. Providing business consultation services to various contact centers and businesses. - Assisting in establishing clients' businesses ranging from hiring to creating processes and training. - Responsible for new business acquisitions. - Act as the liaison officer between the business and new clients through my vast network. - Overseeing the business branding and marketing.

CEO

• Aug 2018 - Feb 2020

Operations Manager

• Dec 2015 - Apr 2018

Responsible for ensuring and improving the performance, productivity, efficiency, and profitability of all departments such as marketing, sales, customer service, IT, and organizational operations through the provision of effective methods and strategies.- Overseen the day-to-day operations of the business.- Responsible for ensuring and improving the performance, productivity, efficiency, and profitability of all departments.- Responsible for recruitment and expansion of the business.- Responsible for client engagement and relationships.- Spearheaded projects from start to finish.- Oversee financial budgeting and responsible for the P&L of the business.- Collaborated with other department heads and stakeholders to ensure calibrations and alignment with the business goals. Show less

System and Process Improvement Manager

• Jan 2015 - Dec 2015

The process improvement manager position is responsible for leading the continuous improvement initiatives of the claims department.

Service Delivery Manager

• Feb 2014 - Nov 2014

Focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company and any challenges are overcome. As well as maintaining relationships with existing clients and working within the boundaries of what is already offered by the employer, you may be involved in identifying new sales opportunities and making product development and sales teams aware of these. This involves researching, monitoring, and analyzing industry trends. - Responsible for ensuring the quality of the service given to the client. - Developing SLA and SOP requested by the clients. - Acting as the liaison and point of contact between the Clients and the company. - Coordinating with on-site department heads to ensure the required client standards are maintained. - Responsible for the expansion of the operation and FTEs required by the client. Show less

Business Development Consultant

• Feb 2012 - Jan 2014

Providing business consultation services to various contact centers and businesses. - Assisting in establishing clients' businesses ranging from hiring to creating processes and training. - Responsible for new business acquisitions. - Act as the liaison officer between the business and new clients through my vast network. - Overseeing the business branding and marketing. Providing business consultation services to various contact centers and businesses. - Assisting in establishing clients' businesses ranging from hiring to creating processes and training. - Responsible for new business acquisitions. - Act as the liaison officer between the business and new clients through my vast network. - Overseeing the business branding and marketing.

Senior Project Manager

• Mar 2012 - Jan 2013

Managed, budgeted, planned, and oversaw all aspects of developing 300 e-commerce websites. - Plan and Develop the Project Idea. - Create and Lead the Team. - Monitor Project Progress and Set Deadlines. - Solve Issues That Arise. - Manage the Budget. - Ensure Stakeholder Satisfaction. - Evaluate Project Performance. Managed, budgeted, planned, and oversaw all aspects of developing 300 e-commerce websites. - Plan and Develop the Project Idea. - Create and Lead the Team. - Monitor Project Progress and Set Deadlines. - Solve Issues That Arise. - Manage the Budget. - Ensure Stakeholder Satisfaction. - Evaluate Project Performance.

Technical Service Manager

• Jun 2005 - Jul 2007

Managed and developed the company's warehouse online software which holds the information on the equipment available at all of the company's warehouses around the country. - Collaborating with technical staff to create strategic plans to deliver services. - Analyzing clients’ issues and developing plans to mitigate them. - Scheduling upgrades and replacements of software and hardware. - Overseeing the acquisition of new technology. Managed and developed the company's warehouse online software which holds the information on the equipment available at all of the company's warehouses around the country. - Collaborating with technical staff to create strategic plans to deliver services. - Analyzing clients’ issues and developing plans to mitigate them. - Scheduling upgrades and replacements of software and hardware. - Overseeing the acquisition of new technology.