Experience

Zabin Group
• United States
• Apparel & Fashion
• 1 - 100 Employee
• CS Executive

  • Feb 2019 - Present


Charming Trim & Packaging

• Customer Service Officer

  • Mar 2016 - Jan 2019

  * Communicated with customers to ensure product understanding,answer questions and facilitate conflict resolution. * Work with management team to stay updated on product knowledge and be informed of any changes in company policies. * Impact the company's bottom line by problem solving and turning frustrated clients into repeat customer. * Present quarterly reports to management detailing the performance and success of the team, budgetary concerns and implementation of new policies. * Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers. * Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization Show less