Shahid Mehmood

Client Support Engineer at Inforalgo Information Technology Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
West Midlands, England, United Kingdom, UK
Skills

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Bio

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Experience

  • Inforalgo
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Client Support Engineer
      • Apr 2018 - Present

      Birmingham, United Kingdom • Log, investigate, escalate and complete customer/internal tickets on Autotask • Provide support for incidents and requests relating to applications, networking and databases • Assisting with the configuration and deployments of new customer requirements • Applying diagnostic utilities, knowledge base and best practice methodology to aid in troubleshooting • Updating technical support documentation • MS Exchange, Office 365 • Pre-emptive server checks

  • Santander UK
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Complaints Assistant
      • Sep 2010 - Oct 2011

Education

  • Cisco Systems
    CCNA R&S, System, Networking, and LAN/WAN Management/Manager
    2016 - 2017
  • University of Bradford
    Master of Science (MSc), Finance Accounting and Management
    2011 - 2012
  • University of Leeds
    Bachelor of Arts (B.A.), Business with HRM
    2008 - 2009
  • Bradford College
    HND, Business and Management
    2006 - 2008
  • Bradford College
    Foundation Degree, Information Technology
    2005 - 2006

Community

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