Experience

Transak

• United States
• Financial Services
• 1 - 100 Employee

• Risk Analyst

  • Jun 2021 - Present

  Risk & Compliance at Transak | Crypto Wallets | Payment Ecosystem | Fraud monitoring | Payment_Gateway

• Senior Associate operations

  • Jun 2021 - Nov 2022



One97 Communications Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Travel operation associate

  • Aug 2017 - Jun 2021

  Handling agent for Partial cancellation, Normal cancellation, Refund, Proactive cases, Airlines availability’s, Fare structures, Include Meals and Baggage’s.Handling GDS queue with Amadeus & Galileo through command.Managing daily tasks via BSP Link and working on both daily and urgent ticketing queues.Solving customer query through mail, handling Escalation Desk.Using tools- sales force and seller panel.

• Travel operation associate

  • Aug 2017 - Jun 2021

  Handling agent for Partial cancellation, Normal cancellation, Refund, Proactive cases, Airlines availability’s, Fare structures, Include Meals and Baggage’s.Handling GDS queue with Amadeus & Galileo through command.Managing daily tasks via BSP Link and working on both daily and urgent ticketing queues.Solving customer query through mail, handling Escalation Desk.Using tools- sales force and seller panel.