Experience

Claddagh Resources

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Executive Recruitment Consultant

  • Jul 2021 - Present

   Talent Acquisition Strategy: Develop and implement innovative talent acquisition strategies to meet the organization's staffing needs. Collaborate with HR leadership and hiring managers to understand workforce planning and create recruitment plans accordingly.  Candidate Sourcing: Utilize various sourcing methods (job boards, social media, professional networks, referrals, etc.) to identify and attract high-quality candidates. Proactively build and maintain a talent pipeline for future hiring needs.  Interviewing and Selection: Conduct thorough interviews, evaluate candidates' skills, experience, and cultural fit. Provide insightful feedback to hiring managers and assist in the decision-making process. Implement and manage assessment tools where appropriate.  Employer Branding: Promote and reinforce the organization's employer brand to attract top talent. Participate in networking events, job fairs, and industry conferences to enhance the company's reputation as an employer of choice.  Recruitment Process Management: Oversee the end-to-end recruitment process, including job posting, candidate screening, interview coordination, background checks, and offer negotiations. Ensure compliance with company policies and legal requirements.  Relationship Management: Build strong relationships with hiring managers, understanding their staffing needs, and providing guidance on the hiring process. Collaborate with other HR team members to align recruitment strategies with overall HR objectives.  Metrics and Reporting: Generate regular reports to measure recruitment effectiveness and propose improvements.  Continuous Improvement: Stay up-to-date with industry trends, best practices, and technologies related to talent acquisition. Propose and implement process enhancements to optimize the recruitment function. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Team Leader - Recruitment

  • Apr 2018 - Jul 2020

  o Manage day to day activities and allocation of worko Conduct 1 to 1, address development needs, upskilling, guidance, constructive feedback, and performance.o Focus on leading, planning, coaching, managing performance.o Motivating the team to achieve SLA’s and KPI’s.o Reporting daily to the Operations Managero Ensure employee attendance, absence and working hours for the team are logged accurately and liaise with the Human Resources department in relation to payroll queries in a timely manner.o Maintain SLA and impacts effectively when making team decisionso Liaise with the client daily, building successful customer relationships and act as the main point of contact for all client queries.o Excellent influencing and presentation skills a must for this role, have the ability to present to clients at a senior level.o Problem solving and handling escalations ensuring that client service level agreements are met.o Always cascade clear and accurate communication throughout the operational teamo Excellent team player within large and small groups with a direct line reporting structure to Managemento Work on process improvement planso Coordinate first day Induction with Learning and Development Team Show less

• Senior QA and Data Privacy Lead (supporting Microsoft accounts)

  • Oct 2015 - Apr 2018

  ● Identify improvement opportunities within the Client Services support environment.● Conduct root cause and data analysis● Provide progress reports to the Service Delivery Manager on projects and initiatives.● Analyse Customer Satisfaction Survey results & recommend improvement efforts.● Process improvement plan and desktop procedures● Maintain QA checklists and ongoing calibration.● Act as SME for QA evaluations.● Contribute to the QA Team’s development and share knowledge within the team.● Keep the Service Delivery Manager informed of issues/problems while offering solutions.● Worked on Data Privacy Campaigns to avoid Data Privacy Breach as part of the Data Privacy lead.Experience in conducting Data Protection compliance audits in accordance with best practice, including data controllers and data processors where appropriate.Report any breach in case Data was compromised or shared. Show less

• Senior Account Receivable Analyst (supporting Microsoft Accounts)

  • Dec 2010 - Sep 2015

   Contact customers via phone/mail to ensure timely payment of all invoices. Maintain professional relationship with internal and external clients. Perform customer account reconciliation including support to cash application team for clearing customer payments and credit items. Managed Payment reconciliation. Perform routine analysis on past-due accounts and make suggestions to reduce aged accounts receivables. Answer all account questions and deliver support to customers. Serve as a liaison to Sales, Support, and other departments to reconcile and resolve customer concerns. Identify and escalate priority issues; directing finance tasks to appropriate teams and resources as needed Produce monthly statements in line with client processes and SOX procedures. Meet weekly/monthly collections targets and all SLA's. Present the results to our senior managers. Preparing proposals (which senior management approves) for agency placement and write off to bad debt. Record all collections activities in a consistent manner as per client process.  5 years of SAP Account Receivable SME (SAP super user) Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service and OPerations

  • May 2008 - Dec 2010

  Vodafone/Perlico, Customer Care/order processing  Sales/upselling  Handling customer queries  Ordering Processing  Cancellation of orders  Administration Vodafone/Perlico, Customer Care/order processing  Sales/upselling  Handling customer queries  Ordering Processing  Cancellation of orders  Administration



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Service

  • 2006 - 2008

  Ebay / PayPal, Customer Care, Part Time  Customer service( by phone and emails)  Handling complaints For the UK market Ebay / PayPal, Customer Care, Part Time  Customer service( by phone and emails)  Handling complaints For the UK market



Mauritius Telecom

• Mauritius
• Telecommunications
• 700 & Above Employee

• Customer Services

  • 2002 - 2006

  2002-2006 Mauritius Telecom, Customer Care  Call centre, inbound  Sales, outbound (UK, USA & French markets)  Administration Worked for 150, Booksystem Campaign and Outbound 2002-2006 Mauritius Telecom, Customer Care  Call centre, inbound  Sales, outbound (UK, USA & French markets)  Administration Worked for 150, Booksystem Campaign and Outbound