IT Manager

• May 2021 - Present

Healthcare Information Technology and Services Healthcare Information Technology and Services

Sr. Manager - IT Operations

• Jan 2019 - Dec 2020

Reporting to IT Director, leading 15+ resources including managers/senior resourcesSpearheading team to formulate IT strategies / policies / process so that IT contributes to the growth objectives of the organizationDirecting attributes of IT, IT management & projects managementSupervising the implementation of ERPLiable for the Availability, Continuity & Integrity of All IT Services in the organizationTaking ownership of OPEX, CAPEX & manpower managementSteering efforts in design, development & implementation of business applications Monitoring IT infrastructure, IT support services and service delivery, IT R&D and IT Quality of ServicePerforming daily team administration routines as well as team development and people management activities to improve team productivitiesStreamlining IT processes in compliance with business functions to support delivery standardsAddressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of software & ApplicationsMaintaining network and systems by managing capability roadmaps, establishing maintenance procedures, and working with systems administrators and other engineers to perform regular network maintenance Ensuring that IT systems, applications, and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines, and instructionsFormulating operating budgets and managing overall operations within cost & time normsManaging/Supervising the overall administration of systems involving design of network layouts according to requirement, configuration and maintenance of application servers and databasesOverseeing backup strategy, ensuring scheduled / unscheduled backups as per the backup planEnsuring compliance to software licensing laws Overseeing the Installation and maintenance of network and hardware & software environmentProviding remote desktop support and assistance; Show less

Head - IT Business Applications,Technical Support & Admin. Services

• Jul 2017 - Dec 2018

Supervising the implementation of ERPSteering efforts in design, development & implementation of business applications Monitoring IT infrastructure, IT support services and service delivery, IT R&D and IT Quality of ServicePerforming daily team administration routines as well as team development and people management activities to improve team productivitiesAddressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of software & ApplicationsEnsuring compliance to software licensing lawLeading the support team and make sure the service availability & continuity Show less

IT Technical Support & Admin. Manager

• Dec 2006 - Jun 2017

Managing / Leading the Support team and assist / guide whenever /wherever required. • Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; Participating in the section short / long term plans and to be inline with the Department / Business short / long term plans.• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness; • Recommending the required products, services and resources...• Ensure the safety of staff, data, equipment, tools... for the end users departmentsand the section. • Follow-up with other sections within the department to finish assigned tasks.• Following up the international standards, trends...scheduling upgrades and security backups of hardware and software systems;• researching and installing new systems;• guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;• ensuring that software licensing laws are adhered to;• providing secure access to the network for remote users;• securing data from internal and external attack;• offering users appropriate support and advice;• managing crisis situations, which may involve complex technical hardware or software problems;• mentoring and training new ICT support staff;• keeping up to date with the latest technologies. Show less

Asst. Technical Support & Admin Manager

• Dec 2004 - Dec 2006

Technical Support Team Leader

• Dec 2003 - Dec 2004

Sr. Systems Administrator

• Dec 2000 - Dec 2003

Systems Administrator

• Jan 2000 - Jan 2002

Software Support Engineer

• Jan 1997 - Jan 2000

Analyst Programmer

• Jan 1995 - Jan 1997

Sr. Systems Analyst

• 1995 - 1999

Analyst Programmer

• Jan 1994 - Jan 1995