Experience

Security Management Services (SMS) Ltd

• Security and Investigations
• 1 - 100 Employee

• Communication Officer

  • Mar 2013 - Present



Fourseasons Hotel

• HR assistant

  • May 2012 - Present



Serena Hotel, USEP Project

• • May 2005 - Present

• • Mar 2013 - Mar 2023

  A. Still working in United State Embassy Islamabad as a Detective Operator/Dispatcher. Responsibilities• Receiving Accesses and communication with RSO (US Regional Security Officer) section. • To control the traffic (persons, vehicles and luggage).• Screening the persons while watching walk through gate.• To operate the X-Ray machine and use of hand-held metal detector.• Performing, Calibration and Maintenance for the Itemiser machine (An Explosive detective machine). • Maintaining the daily log books• Receiving calls Mail and Messages. • Keep monitoring on functions and parties’ special task.• To receive incoming calls. And reply them back softly. • To communicate the local guard force on radio base set as Dispatcher.• To respond accordingly on central alarm monitoring system. (CAMS).B. 02 year and 11 month experience in Islamabad Serena Hotel (A member Of the Leading Hotels of the World) as a Receptionist and Cashier on front desk.Responsibilities: • Responsible for taking reservations and for providing future guests with information about the facilities of the hotel. • Giving friendly and courteous service to future guests while involved in telephone sales • Dealing with group bookings such as cancellations, changes, and rooming lists.• Performing the check INS and check Outs procedures with a courteous.• Handling cash by working on Opera.• Finalized the shifts reports at the end and submitted to the duty manager being a shift leader.• Monitoring the guest area while escorting the guest to the Hotel facilities.• Monitoring the guest’s floors to make the guest stay comfortable.• Having complete command on (PABX) Private Automatic Branch Exchange.• Receive all incoming calls, messages, entering in software and transfer to concerned departments or Guests.• To assist the Guests by providing them facility of scanning, faxes, printing, color printing Browsing the site, black & white printing. Show less



Serena Hotel Islamabad

• Front office officer

  • Jun 2009 - May 2012



BestWestern Hotel Islamabad

• Front desk Officer

  • 2005 - 2009



Pearl Continental hotel Burbhan Muree

• Islamabad

• Guest Services Officer

  • May 2007 - Nov 2007