Experience

Harbins

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Senior Business Development Manager

  • Apr 2023 - Present

  Orchestrated and executed impactful business development strategies, leading to a remarkable upsurge in revenue and substantial market expansion. Leveraged insightful market analysis to identify lucrative business prospects, fostering strategic partnerships and driving new client acquisitions. Masterfully negotiated high-stakes contracts and partnerships, resulting in an impressive increase in revenue streams. Played a pivotal role in exceeding sales targets consistently, overseeing the entire sales process from prospecting to deal closure. Cultivated enduring relationships with key clients, gaining deep insights into their evolving needs and ensuring their utmost satisfaction. Collaborated with cross-functional teams to align business development initiatives with the overarching company objectives, resulting in synergistic growth. Actively participated in industry events and conferences, effectively networking, and generating a robust pipeline of potential clients. Developed and executed innovative digital marketing strategies, significantly enhancing brand visibility, and driving high-quality lead generation. Collaborated seamlessly with the creative team to craft captivating marketing collateral, including websites, landing pages, and compelling promotional materials. Strategically implemented advanced marketing automation tools, streamlining lead nurturing processes and reducing conversion time Ensured alignment of marketing endeavors with business objectives, enhancing brand consistency, and reinforcing market presence. Regularly analyzed key performance indicators (KPIs) and presented actionable insights to the executive team, shaping data-centric decision-making. Show less



yallacompare

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Ad Ops & Sales Coordinator

  • Sep 2018 - Dec 2021

  Lead and managed multiple teams, both onshore and offshore (Egypt and India) Managed 30+ ad campaigns monthly to maximize revenue Targeted, optimized and managed the performance and traffic of online ads Collaborated with other departments to ensure sales, marketing, queries, and deliveries were handled efficiently Ensured strict KPIs and quality standards were met Generated daily, weekly and monthly performance and revenue reports Analysed consumer data and potential customer identification Helped with staff recruitment, coaching and development to drive operational performance Motivated sales staff, handled administrative duties, and promoted customer satisfaction Supported sales representatives and coordinated sales-related activities Worked with Management team to ensure effective succession planning & career progression Risk management to ensure business goals were met Show less



Inspired Broadband Pty Ltd

• Melbourne, Australia

• Team Leader – Telecommunication Industry Ombudsman (TIO)

  • Jul 2016 - Aug 2018

  Lead a dynamic team of 15+ people to manage Ombudsman complaints Managed end to end operations and administrative functions Liaised with sub-contractors and field supervisors to ensure successful network rollout Met strict KPIs and quality standards through Process Analysis Coached and developed the team to drive operational performance Identified improvement opportunities and raised any performance issues Prepared and published performance reports for internal and external clients Communicated to team any changes to legislation, client needs or training manuals Provided ongoing coaching, advice and support to staff as part of their career development Worked with Management team to ensure effective succession planning & career progression Jeopardy Management to ensure business goals are met Assisted with regular staff recruitment, interviews and administrative tasks Show less



Smart Business Telecom

• Australia
• Telecommunications
• 1 - 100 Employee

• Customer Service, Collections & Admin Operations

  • Jun 2012 - Jul 2016

  Developed and Managed Inbound Customer Service Teams - Onshore & offshore (50+ staff) Handled High Call Volumes in a fast-paced call centre environment Managed & Responded to Customer Inquiries via emails, letters and faxes Scheduled Technicians to manage daily ticket of work Coordinated, processed and dispatched hardware- modem and phone handsets Conducted Business Process Analysis to identify areas of continuous improvement Implemented innovative ideas to increase customer experience & revenue Assigned team targets and strategies to meet business goals Recruited, trained and developed new staff Organised Team building activities, product knowledge tests and on job training for existing staff Monitored business processes to increase client longevity Managed administrative tasks from document control to compliance and accounts Conducted Customer Satisfaction Surveys Monitored Team performance and published regular reports to all stakeholders Conducted weekly operations meetings with all managers and supervisors to ensure business goals are met Show less



Time Telecom

• Australia
• Telecommunications
• 1 - 100 Employee

• Customer Experience and Retention

  • Aug 2010 - Jun 2012

  Managed and Developed Customer Experience Teams - Sales and Retention Identified client churn and trends by Data Analysis Implemented new strategies to increase customer experience and retention- Problem Solving Contacted clients for feedback and won them back on new contracts- Revenue Generation Upgraded clients to new products and contracts Lead and Managed New Marketing campaigns Increased customer retention by Resolving disputes and provided customised solutions Assigned team targets and implemented employee incentive programs- Staff Motivation Reported team performance and published results to all stakeholders Show less



Source professionals Pty Ltd

• Melbourne, Australia

• Sales and Telemarketing

  • Feb 2009 - Aug 2010

  Contacted business and residential customers to sell telecom and electricity products Promoted various new products offered by the company Made over 300 outbound calls in a day and exceeded sales targets Answered customer queries and closed sales deals Entered customer details into CRM and account management Trained new team members and assisted them by closing their sales Underwent regular compliance and regulatory training sessions to maintain quality Contacted business and residential customers to sell telecom and electricity products Promoted various new products offered by the company Made over 300 outbound calls in a day and exceeded sales targets Answered customer queries and closed sales deals Entered customer details into CRM and account management Trained new team members and assisted them by closing their sales Underwent regular compliance and regulatory training sessions to maintain quality