Shahbaz Abdullah

IT Manager at Mohammad Ali Jinnah University (MAJU)
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Contact Information
us****@****om
(386) 825-5501
Location
Karāchi, Sindh, Pakistan, PK
Languages
  • English Professional working proficiency
  • urdu Native or bilingual proficiency
  • Hindi Professional working proficiency
  • panjabi Elementary proficiency
  • Sindhi Professional working proficiency
Skills

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Bio

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Credentials

  • Cisco Certified Network Associate
    Cisco
    Oct, 2015
    - Oct, 2024
  • Cisco Certified Network Professional
    Cisco
    Dec, 2014
    - Oct, 2024

Experience

  • Mohammad Ali Jinnah University (MAJU)
    • Pakistan
    • Higher Education
    • 200 - 300 Employee
    • IT Manager
      • May 2016 - Present

      • Leading team of IT professionals from Infrastructure, Network & Security disciplines.• Created IT policy and procedures for smooth driven of IT department operation. • Manage staff by recruiting, training, communicating job expectations and appraising their performance.• Making sure that the ITIL processed like Incident Management, disaster recovery, Problem Management & Change Management are adhered.• Identifying and implementing continuous improvement initiatives including process and technical tools.• Manage and ensure the effective utilization of IT assets and budgeting. • Build a new data-center with latest high end Hardware Servers, Network and security devices and enable Virtualization platform (VMware vSphere 6.5) • Implemented Service desk trouble ticket System for complaint login and IT store inventory.• Created more with latest high-speed Computers and laptops labs for students and research purpose.• Completely redesigned and upgraded wired network and installed new centralized high-speed wireless Network.• Established University FM Radio and its service over the IP (web base)• Provided email service to students for communication with all academics and administrative matters.• Established Students facilitation center (an online complaint registration system) allied with all academic offices for early resolution of student’s related issues and required services.• Registered CISCO academy and allied as academy administrator and course instructor• Huawei academy registration is under process through HEC platform.• Act as point of contact from university to PERN (HEC) for IT Services (digital library, Microsoft product licensing) Faculty and staff training.• Established university digital library system named ebrary and database Koha, Dspace.• Administrator of plagiarism checker system (Turnitin )

  • PTCL.Official
    • Pakistan
    • Telecommunications
    • 700 & Above Employee
    • Support Engineer in Multimedia & Broadband NOC
      • Dec 2010 - May 2015

      • Monitored more than 160 cites network nodes through SOLARWIND, NAGIOS and reported outages to concern department for early service restoration.• Reporting to Senior Manager NOC and Senior Manager MMBB Operation.• Coordinated with OFAN, Pakistan international exchange (PIE), Transmission and RF teams for resolve Bandwidth/Outages and Routing issues.• Responsible for configuration & commissioning DLSAMs and VPN over MPLS services to Corporate & Government Customers.• Responsible for providing back-end technical support on xDSL, IPTV services to field staff for authentication, line profile mismatch, RADIUS stuck issues of consumer and corporate customers.

    • Team Lead Multimedia & Broadband Operation
      • Sep 2007 - Nov 2010

      • Provided technical support to field staff for provision broadband router/modem for enable xDSL, IPTV, IP Camera services for consumer and corporate customers.• Provided Post sales technical support guideline to operation team to maintain and resolve early complaint resolution.• Maintained daily IT store inventory for smooth running business and generate monthly and yearly report on SAP Client.• Provided technical Training to staff about new products.• Responsible for CRM complaint distribution and rectification.• High level of customer service orientation, team work & co-operation and Strong time-management and organizational skills.

  • CYBERNET
    • Pakistan
    • Information Technology & Services
    • 700 & Above Employee
    • Customer Support Engineer
      • Apr 2006 - Aug 2007

      • Received incoming customer calls for trouble/technical support for data/IP related issues and create detailed trouble tickets.• Assisted NOC team in the resolution of all types of trouble tickets/issues.• Provided Backend Support for Dialup & DSL services.• Resolved the issues over the telephone and email. • Visited client location for troubleshooting network and internet connectivity. • Received incoming customer calls for trouble/technical support for data/IP related issues and create detailed trouble tickets.• Assisted NOC team in the resolution of all types of trouble tickets/issues.• Provided Backend Support for Dialup & DSL services.• Resolved the issues over the telephone and email. • Visited client location for troubleshooting network and internet connectivity.

Education

  • University of Sindh
    Master's Degree, MBA in Managment Information System
    2012 - 2013
  • Shah Abdul Latif University, Khairpur
    Bachelor's Degree, Computer Scince
    2001 - 2003

Community

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