Shahan Alom

Project Manager at Cluster Reply UK
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English -
  • Bengali -

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Credentials

  • PRINCE2 Foundation
    AXELOS Global Best Practice
    Jul, 2018
    - Nov, 2024
  • PRINCE2 Practitioner
    AXELOS Global Best Practice
    Aug, 2018
    - Nov, 2024

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Nov 2021 - Present

    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager
      • Sep 2019 - Nov 2021

    • PMO Lead
      • Jul 2019 - Sep 2019

      Key Responsibilities:Produce Project Proposals and Change RequestsProduce Project Plans and maintainProduce Risk Register and maintainProcurement - includes outlining requirements, gathering quotes, raise purchase orders, invoicingProduce Profit and Loss Models/Cost Benefit ModelsMaintain Assets for Projects, including hardware, software and documentationManage the Central Functions of multiple projects, including distribution and maintain project librariesEngage with Key Stakeholders in meetings and produce meeting minutesCreate Project Reports for stakeholdersConfigurration ManagementMaintain Project Financials, including baselining costs, forecasting, budget tracking, financial reportsExperienced in Jira, SharePoint, Microsoft Products such as Excel, Project, WordMaintain and manage PMO practises and processes Show less

    • Project Control Officer
      • Feb 2019 - Jul 2019

      Key Responsibilities:Gather Quotes, produced Profit & Loss models and raise Purchase OrdersCreate Project/Tender Proposals and Change RequestsMaintain the RIsk RegisterSupport on Bids, including wriring answers and solutionsMaintain the Project Tracker including all deliverables

    • Risk Manager & Project Coordinator
      • Mar 2018 - Feb 2019

      Key Responsibilities:*Produce and maintain the Project Risk Register. *Supporting the Stock Controller with processes regarding purchasing/finance reporting.*Maintain and update the weekly Project Plan for onward submission to the customer and other relevant stakeholders.*Produce project specific documentation (Contractor Involvement Forms, Method Statements, Change Workbooks etc).*Production of regular Management Reporting for meetings such as the monthly Programme review and reporting such as the weekly PMO report and Spotlight. Show less

    • Project Support Officer
      • Feb 2017 - Mar 2018

      I assist senior project and programme managers on a day to day basis managing software and hardware deliveries and implementation and ensuring effective communication with customers and stakeholders.Key Responsibilities:*Administration of important processes, documentation and project tasks*Managing stakeholders *Delivering documentation to customers*Liaise with the central PMO and related Consortium partners for the smooth operation of PSO/Data Management services Show less

    • 2nd line Messaging Engineer
      • Sep 2015 - Feb 2017

      Responsibilities: In depth support and trouble shooting for the Defence Information Infrastructure (DII/F) System. The current Live Enterprise consists of around 160 Servers, housed mainly in remote data centre’s varying in size and currently 300K+ workstations, making this one of the largest deployments in the country. Solving problems and investigating incidents reported by users or event monitoring systems. Pro-actively monitor the infrastructure and make recommendations on how service failures can be reduced using performance monitor and netmon/Microsoft remote connectivity analyzer tool. .VERITAS clustering software and SAN supportPerformed Net Backup and Restoration of end users dataProviding remote support services on server and desktop technologies. Resolving incidents within strict Service Level Agreements, documenting known solutions and workarounds using an Electronic Knowledge Base. Recording all actions within an incident management system.Working independently as well as a team and pro-actively engaging when necessary, to provide a point of escalation and support to other Groups and the Escalation Team Producing appropriate KB documentation for application deployment, configuration and related processes. Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across multiple domains. Providing Blackberry Device Support to users.Supporting LCS and OCS clients and migrating users to communicator servers.Exchange Server builds and patching Show less

Education

  • University of Winchester
    Bachelor’s Degree, Digital & Technology Solutions
    2015 - 2019
  • The Gryphon School
    A-Levels
    2013 - 2015
  • The Gryphon School
    GCSEs
    2008 - 2013

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