Chief Product-Service Designer

• Sep 2021 - Present

Successful organization emphasizes 3 things – People, Process, Product – for sustainable growth.We strongly believe that with a suitable culture in place If people are properly skilled, processes are appropriately optimized and streamlined and products are rightly aligned in accordance with stakeholders’ needs then sustainable growth of the organization is inevitable.Understanding and utilizing these 3Ps, iTechss (IT Solutions & Services) is confident to support the organization to figure out the potential failures and the fixes to stay on track with the mission of delivering a world-class experience to stakeholders who come into contact with your brand.Let’s co-create 3P in accordance with your organization's need to ensure better success!

VP, Professional Development (Volunteer)

• Jan 2021 - Present

Director, Program & Sponsorship (volunteer)

• Nov 2019 - Present

Chief Technology Officer

• Feb 2021 - Sep 2021

• Setting company technical vision and leading the company’s technological development• Developing strategic plans and setting timelines for evaluation, development, and deployment of all technical, web, and mobile services• Identifying opportunities for web and mobile services• Collaborating with department heads, marketing, production, and operations as an advisor of all technologies involved with the company• Ensuring technology standards and best practices are met• Monitoring web analytics and making recommendations that align with business goals• Supervising quality assurance processes, integration, and system tests• Establishing software development process and set objectives for the process• Mentoring team members• Identifying company web user needs• Monitoring performance profiling tools and procedures• Maintaining network security with IT team• Reviewing timeframes and budgets• Developing and implementing disaster and emergency recovery plans• Supervising workflow of IT department• Defining company standards for systems, equipment, and software• Sharing technological visions, opportunities, and risks company-wide• Studying current and new industry trends, technologies, and software development• Studying information processing systems to evaluate the effectiveness and make recommendations for improvement• Representing the company at conferences and networking events• Ensuring the company’s technological processes and service comply with all requirements, laws, and regulations

Vice President & Head, biTS Design Services

• Oct 2019 - Jan 2020

• Responsible for user research to envisioning, designing and implementing concepts, infuse empathy, creativity and strategy to ideate and innovate across touchpoints while supporting business goals.• Lead and/or support to service design engagements across technical product development projects to drive business growth.• Work with cross-functional project teams (strategy, insights, design, technology) and partners to deliver top quality strategic and creative outputs.• Work with internal and external stakeholders of the organization to continuously identify spaces where service design as a discipline can add value to clients, and help scope related initiatives, projects, and deliverables.• Partner with clients to uncover business needs and objectives, craft appropriate strategies and solutions, and identify/implement and successfully manage the execution of the plan.• Work with internal and external stakeholders of the organization to grow service design capabilities and help grow client relationships.• Guide and assist other team members in all aspects of the service design project life cycle as needed including project proposals and business cases; charters, plans, resourcing, and budgets; financial reporting, status reports; issue management and risk mitigation; communication plans; delivery and project closeout.• Contribute to the formal development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques.• Collaborate with internal stakeholders on project design and proposal development.• Formally manage others as a Career Coach/Counselor.

Vice President & Head, Project Management Office & biTS Design Services

• Feb 2019 - Sep 2019

• Lead, monitor and supervise project management, business analysis, software testing, and biTS Design Services team.• Prepare and execute standard operating policy, process, and procedure.• Manage software development project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control, and closure. • Facilitates the execution of the complex project(s) especially from BRAC, BRAC Bank, and BRAC Enterprises with dedication. • Work collaboratively with relevant stakeholder for strategic & technical planning for system design and implementation for products and services. • Communicate and collaborate with internal and external stakeholder as needed in regards to project deliverables including managing expectations, presenting and interfacing with stakeholders.• Prepare, review and maintain project wise standard risk management plan and monitor risk mitigation process. • Proactive initiative to improve the process that eventually leads to business and operational efficiency, cost reduction, and customer satisfaction.• Coach team members and conduct awareness session with a cross-functional team in developing the required skills.

Vice President & Head, Project Management Office

• Jan 2018 - Jan 2019

• Lead, monitor and supervise business analysis, project management, software testing, and IT Governance.• Manage software development project activities for multiple projects/products across all project phases, including initiation, planning, execution, monitoring, control, and closure. • Facilitates the execution of the complex project(s) especially from BRAC, BRAC Bank, and BRAC Enterprises with dedication. • Work collaboratively with relevant stakeholders for strategic & technical planning for customer journey mapping, system design and implementation for products and services. • Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with stakeholders.• Prepare, review and maintain project-wise standard risk management plan and monitor risk mitigation process. • Proactive initiative to improve process and policy that eventually leads to business and operational efficiency, cost reduction, and customer satisfaction.• Coach team members and conduct awareness sessions with a cross-functional team in developing the required skills.

Head Of Project Management Office

• Jun 2015 - Dec 2017

Lead, Coach, Guide Project Management, Business Analysis, Software Quality, Sales, & Partrnership Management Team

Head Of Project Management

• Feb 2013 - May 2015

Lead, Coach, Guide Project Management Team

Senior Manager, Technology Projects, Technology Division

• Oct 2012 - Feb 2013

• Lead, direct and manage IT project management team of the bank.• Business & IT process & policy development, management and re-engineering• Manage multidimensional IT requirements and stakeholder expectations• Work on strategic issues in accordance with organizational objectives in terms of IT• Develop & implement strategies for risk identification, assessment and mitigation • Lead, direct and manage IT project management team of the bank.• Business & IT process & policy development, management and re-engineering• Manage multidimensional IT requirements and stakeholder expectations• Work on strategic issues in accordance with organizational objectives in terms of IT• Develop & implement strategies for risk identification, assessment and mitigation

Head of IT

• Aug 2011 - Sep 2012

[Note: On deputation from BRAC Bank Ltd. BBL Designation: AVP & Senior Manager, Technology Division. BBL Grade: AVP. BESL Grade: Associate Director]• Initiate, plan and implement a process, policy, and framework for the IT wing.• Ensure maximum satisfaction among stakeholders while keeping compliance of regulatory and organizational policies and procedures as IT solution architect.• Work with business and operation team to initiate and implement process for different kinds of technical services through alternative delivery channels. • To maximize customer satisfaction while keeping costs low, define strategies for managing an efficient business and customer services.• Follow standard project management methodology for internal and external projects.• Ensure and manage uninterrupted network connectivity and system availability for the organization.

System Analyst & Senior Programmer

• Feb 2006 - Jul 2008

• Compile requirements, analyze problem for adaptation of business rules to the computerized systems and prepare requirement/functional specification documents.• Identify different functions and accordingly develop logical designs of the solution using UML diagram and prototype.• During specification finalization, arrange walk-through with all stakeholders to make them clear about the requirements as well as solutions of the project. • Monitor and supervise day-to-day development. • Ensure and be accountable for the technical integrity of the designs in accordance with the client’s requirements, gather consistent user feedback/input requirements from user and/or by subordinate members.• Prepare unit/integration/system test cases, in accordance with client requirement, to ensure that the final deliverable fulfill all aspects of stakeholder.• Assist management by submitting periodical progress report of ongoing activities so that s/he can take corrective (if required) action properly and timely. Inform project future needs and devise plans to meet requirements.• Improve the process/interface to provide more flexibility at all levels.• Prepare maintenance plan for the developed/developing software.• Supervise/prepare training plans, user manuals, and training materials for developed/ developing software/module.as senior programmer, previous responsibilities.

Senior Programmer

• Feb 2004 - Jan 2006

• Prepare details technical specification.• Code, test and troubleshoot program utilizing appropriate hardware, database, tools and technology. • Do R&D for innovation, integration and new system adaptation.• Analyse program’s performance and take corrective action.• Take necessary steps to implement changes during the development.• Design, test, and evaluate data modelling. • Mid-level database administration.• Projects: ITMS (Income Tax Management System) for NBR (Bangladesh Board of Revenue), Language/Tools: VB6.0, MS SQL Server 2000, Crystal Report 8.0; VMIS (VAT Management Information Systems) for NBR (Bangladesh Board of Revenue), Language/Tools: Oracle Developer Suite 10g, Oracle 10g version 2. and other projects.

Programmer

• Feb 2003 - Jan 2004

• Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology in accordance with specifications.• Prepare database design plan and other related DDL, DML script.• Prepare and maintain programming documentation.• Provide on-the-job training to new department staff members.

Junior Programmer

• Sep 2001 - Jan 2003

• Participated software development,Implementation & Support• Projects: PIIMS (People's Insurance Information Management System) for People's Insurance Company Bangladesh, Language/Tools: VB6.0, MS SQL Server 2000, Crystal Report 8.0; VMIS (VAT Management Information Systems) for NBR (Bangladesh Board of Revenue), Language/Tools: Oracle Developer 6/6i, Oracle 8/8i. and others. • Participated software development,Implementation & Support• Projects: PIIMS (People's Insurance Information Management System) for People's Insurance Company Bangladesh, Language/Tools: VB6.0, MS SQL Server 2000, Crystal Report 8.0; VMIS (VAT Management Information Systems) for NBR (Bangladesh Board of Revenue), Language/Tools: Oracle Developer 6/6i, Oracle 8/8i. and others.