Experience

Hilton London Tower Bridge
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Night Manager

  • Sep 2022 - Present


Hilton

• United States
• Hospitality
• 700 & Above Employee

• Assistant Night Manager

  • Oct 2021 - Present

• Night receptionist

  • Nov 2019 - Oct 2021

  • Customer Service, including Reservations and reception operations.• Handling guest complaints and other feedback and reporting to management• Responding to guest queries via email



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Team Lead

  • Oct 2019 - Present

  • Customer Service (I am Customer Service Advisor) • Helping deal with till • Organising all shelves in store • Pricing up items, ensuring correct prices on each item • Customer Service (I am Customer Service Advisor) • Helping deal with till • Organising all shelves in store • Pricing up items, ensuring correct prices on each item



GLOBAL MAINTENANCE & CLEANING SERVICE LIMITED

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Customer Service Assistant

  • Mar 2017 - Mar 2019

  • Customer Service • Responding to customer queries via email • Handling customer complaints • Obtaining customer feedback • Routine maintenance • Setting up and managing rotas for team-work shifts • Customer Service • Responding to customer queries via email • Handling customer complaints • Obtaining customer feedback • Routine maintenance • Setting up and managing rotas for team-work shifts



THE RED LION HOTEL (HENLEY) LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Feb 2015 - May 2016

  • Customer Service, including Reservations and reception operations • Preparing and serving breakfast to guests • Wedding party/birthday party/funeral reception arrangements • Handling customer complaints and other feedback and reporting to management • Customer Service, including Reservations and reception operations • Preparing and serving breakfast to guests • Wedding party/birthday party/funeral reception arrangements • Handling customer complaints and other feedback and reporting to management



Spice Merchant Group

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Floor Manager

  • Jan 2014 - Mar 2016

  • Serving at the bar, including use of till • Handling customer complaints • Serving meals to customers from kitchen to table • Taking telephone orders, and replying to customer enquiry emails • Processing online delivery orders • Handling group bookings and setting up according to customer specifications • Organising charity parties • Health and Safety record maintenance • Floor management and table set-up • Book-keeping on a daily basis • Serving at the bar, including use of till • Handling customer complaints • Serving meals to customers from kitchen to table • Taking telephone orders, and replying to customer enquiry emails • Processing online delivery orders • Handling group bookings and setting up according to customer specifications • Organising charity parties • Health and Safety record maintenance • Floor management and table set-up • Book-keeping on a daily basis


HENLEY ROYAL REGATTA LIMITED
• Bartender

  • Jul 2015 - Aug 2015