Information Technology Officer

• Jan 2023 - Present

Sales Coordinator

• Jan 2021 - Dec 2022

• Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance; identifies shortages, determines root causes, recommends changes to Sales Manager, and implements corrective measures accordingly. • Identifies new opportunities to maximize sales adopting different channels such as existing/new travel agencies, corporate and online portals in the assigned area. • Carries field visits to identify key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them to promote Air Arabia products and services. • Develops/maintains effective business relationships with travel agencies, government departments, ministries, tourism companies, as well as individual agents and trade companies, to increase distribution, enhance business and grow sales. • Builds/maintains rapport with stakeholders and key customers in the respective area with an accurate database. • Bench-mark analysis to keep abreast with competitors’ position, market conditions, and customer needs affecting market trends. • Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure required load factors. • Recognizes the unique needs of the assigned territory versus Flynas’ products and services; evaluates flights and fares with Sales Manager/Revenue Management Team, identifies new route opportunities and recommends the same to respective Manager with a proper business case. • Provides support and necessary guidance/training to sales agents on web user id, systems and preferred sales techniques needed to promote Flynas in the respective area. Show less

Sales Executive

• Apr 2018 - Sep 2020

• Understanding of organizational policies and procedures. • Development of best practice guidelines. • Solicit new & existing account to meet / or exceed revenue goals. Through sales call/written communication /email and telephone solicitation. • Developing and maintaining effective and productive professional relationship with local trade partner, Corporate, Business group • Starving to achieve station sales targets & promote Amadeus as global brand. • Working on recommending offline agents make them online with their business potential, Identify, develop and growth of new agents and maximize offline opportunities as they present on Amadeus expanded network with appropriate planning and strategic development. • Develop and deliver sales revenue, maximizing the return from existing offline agents. • Remain in contact with the Airlines to be aware of their new policies/procedures. • Develop a strategy to activate and develop local agents and provide the necessary directions. • Assist travel agents II customers regarding their queries • Reporting of ROI on advertising, promotions, sponsorship's and sales activities • Encounter the competitor activity to retain the business. • Achieve sales targets on daily basics. • Looking after of different Reports related to sales. • Leading local traders partners about Amadeus Products. Show less

Counter Sales Executive

• Dec 2016 - Mar 2018

• Make and confirm reservations for passengers where necessary, record and process reservations made by phone/fax/email. • Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. • Advising of changes in flight plan or to cancel or confirm reservation • Showing dedication and commitment to handle telephone calls and passengers whilst at all times carefully following procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service • Processing reservations made by phone and e-mail • Arranging reservations and routing using timetable, airlines manuals, reference guides, and tariff book. • Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development, and take affirmative action • Providing inputs and recommendations to management regarding short and long term service Show less

Counter Sales Executive

• Jan 2016 - Dec 2016

• Ensuring customers satisfaction through continuous support. • Providing knowledge about Umrah Packages II Private Tours II Hotels areound the globe II Insurance II VISA foarm filling etc, to value able customers. • Creating ,maintain and strengthening relation with customers and all operating carriers in Peshawar. • Advising management about all the budgeting and dealing forecast. • Looking after overall sales of the counter desk. • Creating a liaison between our corporate clients and offices. • Issuing tickets and quoting correct fare to passengers. • Leading customers with acquired knowledge regarding cheapest air fares. • Provide services to customers with the help of CRS systems & GDS provided by office Show less