Desktop Engineer

• Jul 2023 - Present

IT Consultant

• Jun 2023 - Present

IT Technician

• Sep 2022 - May 2023

• Knowledge of server and networking systems with software and hardware troubleshooting. • Initial point of contact for all IT related requests. • Always maintain a polite and courteous relations with end user. • Work with AD (Active Directory) and manage user’s data. • Experience with reimaging desktop/laptop. • Knowledge of ticketing System (ServiceNow). • Installation of required software remotely. • Manage priority calls and assist with site support tasks. • Knowledge of server and networking systems with software and hardware troubleshooting. • Initial point of contact for all IT related requests. • Always maintain a polite and courteous relations with end user. • Work with AD (Active Directory) and manage user’s data. • Experience with reimaging desktop/laptop. • Knowledge of ticketing System (ServiceNow). • Installation of required software remotely. • Manage priority calls and assist with site support tasks.

Crew Trainer

• May 2019 - Sep 2021

1. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. 2. Taught new team members correct procedures for all areas of operations. 3. Set positive example for team members by providing high-quality, efficient service. 4. Greeted customers with smile and provided friendly service to professionally handle every need. 5. Mentored junior employees to improve performance, food safety and customer service. 6. Maintaining clean and safe environment 7. Operating register and money handling process Show less

Assistant Manager

• Jul 2018 - Sep 2020

1. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. 2. Money handling such as daily sign-offs and banking every weekend 3. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. 4. Mentored team members to enhance professional development and accountability in workplace. 1. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. 2. Money handling such as daily sign-offs and banking every weekend 3. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. 4. Mentored team members to enhance professional development and accountability in workplace.

Trainee

• Jan 2017 - Jun 2017

1. Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions. 2. Shadowed senior team members to learn all related jobs and tasks. 3. Attended training courses to build understanding of processes, techniques and industry including PHP, HTML, CSS, JavaScript. 4. Interacted with customers under supervision to support operational objectives. 5. Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor. Show less