Experience

Urban Money

• India
• Financial Services
• 700 & Above Employee

• Senior Mortgage Associate-Voice

  • Jun 2021 - Mar 2023

  Making calls to fix appointments Providing information regarding mortgage to the clients over calls, chat and email. Leverage internal scoring model Work with internal and external parties to collect/address funding stipulations Provide excellent customer service while responding to chats and emails from customers regarding their mortgage loans. Inform customers about available services and how to access their account. Responsible in responding to incoming chat conversations and emails inquires that meet quality standards. Show less



Visionet Systems Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate

  • Sep 2020 - Mar 2021

  Mortgage-voice Ensuring the mortgage process is complete before the due date End to end follow up with the clients and the appraisers Case study Conducting team huddles Assisting TL with quality check Mortgage-voice Ensuring the mortgage process is complete before the due date End to end follow up with the clients and the appraisers Case study Conducting team huddles Assisting TL with quality check



Myntra

• India
• Technology, Information and Internet
• 700 & Above Employee

• Social Media Officer

  • Sep 2018 - Aug 2020

  Connecting and Interacting with customers on Social Platforms like Facebook, Twitter, Instagram and LinkedIn. Responding independently and in accordance with processes guidelines. Providing professional yet personalized experience on all interactions with the customers on Social Platforms. Providing end to end resolution to the customers. Auditing the cases. Case calibration. Connecting and Interacting with customers on Social Platforms like Facebook, Twitter, Instagram and LinkedIn. Responding independently and in accordance with processes guidelines. Providing professional yet personalized experience on all interactions with the customers on Social Platforms. Providing end to end resolution to the customers. Auditing the cases. Case calibration.



Nellooli Enterprises

• Customer Service Representative

  • Apr 2016 - Aug 2018

  To resolve inbound customer complaints. To manage front office area. To manage day to day operations. To schedule appointments for the patients. Social media complaint management. To resolve inbound customer complaints. To manage front office area. To manage day to day operations. To schedule appointments for the patients. Social media complaint management.



Barbeque Nation Hospitality Ltd.

• India
• Hospitality
• 700 & Above Employee

• Senior Executive - Admin cum Customer care

  • Sep 2015 - Feb 2016

  Front office management. Greeting guests/ visitors. Resolving inbound customer complaints. Booking tables for the customers. Front office management. Greeting guests/ visitors. Resolving inbound customer complaints. Booking tables for the customers.