Shafiq Norhisham
Business Analyst at Stampede Solution - VOLARE®- Claim this Profile
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English Full professional proficiency
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Malay Native or bilingual proficiency
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Mandarin Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Diplôme d'Etudes en Langue Française (Diploma in French Language)-A1
-Jan, 2012- Nov, 2024
Experience
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Stampede Solution - VOLARE®
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Malaysia
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Software Development
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1 - 100 Employee
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Business Analyst
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Jul 2022 - Present
-Liasing with clients during requirements gathering -Plan new features or functions based on change requests from clients of various sizes -Design mock up screens using Balsamiq wireframe -Communicating with developers and testers to accommodate with client's enquiry and needs -Preparing requirements-related documentation such as Functional Specifications Document and Change Request Forms -Analyse business financial requirements and draft quotations based on findings -Held multiple business analyst roles for new projects on debt collection and account receivables -Report bugs and other deficiencies in existing products to improve user experience and user requirements Show less
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PETRONAS Digital Sdn Bhd
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Malaysia
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Information Technology & Services
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700 & Above Employee
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Product Management Intern
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Sep 2021 - Jan 2022
• Maintained and updated project plan by tracking major and minor technical dependencies and issued 2 project milestones for an enhancement project. • Prepared documents such as user manual and requirements tracker. • Managed 39 bugs, 56 project tasks, 31 user stories by using Azure DevOps to ensure that the project is maintained by practicing high quality service. • Utilized advanced SQL aggregate queries using SQL management studio to conduct 10 bugs investigation, 3 data cleansing processes to synchronize with users' changed business environment and 11 service change requests. • Liaised between clients and development team so that the project will have a better communication process between business side and development side. • Modified data analytics dashboard in PowerBI • Appointed as scrum master for more than 12 sprints to make sure the team's tasks are on track with the sprint planning outcomes. • Provided assistance to 31 User Acceptance Testing participants so that the session will achieve it's goal which is to provide accurate feedback on 8 deliverables. • Provided high quality support service by assigning and solving tickets issued by clients, with 3 days as the maximum period needed for ticket solving. Show less
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Bayam
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Malaysia
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Software Development
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1 - 100 Employee
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System Analyst
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Dec 2015 - Nov 2016
• Managed 8 employees as one of the co-founders. • Negotiated with clients on requirements, terms and conditions of projects/contracts. • Delegated project teams and planned standard of procedures for each position. • Managed 8 employees as one of the co-founders. • Negotiated with clients on requirements, terms and conditions of projects/contracts. • Delegated project teams and planned standard of procedures for each position.
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Sekolah Menengah Sains Perempuan Seremban
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Seremban,Negeri Sembilan
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Debate coach
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Feb 2015 - May 2016
Drilled a group of students on the strategies of debating, manner and matter wise. The team managed to qualify into the octo finals, in their first ever Prime Minister's Cup tournament. Drilled a group of students on the strategies of debating, manner and matter wise. The team managed to qualify into the octo finals, in their first ever Prime Minister's Cup tournament.
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Education
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2019 - 2021
Universiti Tenaga Nasional
Bachelors in Computing (Software Engineering), Computer Software Engineering -
2015 - 2018
MARA Professional College Beranang
Higher National Diploma, Systems Development -
2010 - 2014
Sekolah Dato' Abdul Razak
PMR, Malaysian Certificate of Education (SPM), Pure Sciences
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