Experience

PR1MA Homes

• Malaysia
• Leasing Real Estate
• 1 - 100 Employee

• Call Center Agent

  • Oct 2020 - Present



Hong Leong Bank Berhad

• Malaysia
• Financial Services
• 700 & Above Employee

• Executive

  • Apr 2018 - Jul 2019

  - Worked with support teams to resolve issues with product, service or facilities areas.- Updated customer's detail for loan application processing purpose via phone calls.- Organized and updated daily productivity reports in spreadsheet excel.- Responded to emails and other correspondence to facilitate communication and to assist the loan application process run smoothly.



Kuala Lumpur City Hall

• Internship

  • Aug 2017 - Nov 2017

  - Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.- Composed internal memos and external correspondence for all levels of management.- Developed and updated spreadsheets and databases to track, analyze and report files on performance and company's documentation manually.- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.- Coached new interns on administrative procedures, company policies and performance standards.- Participated in unit's activities project meetings, acted as a backup staff to transcribed meeting minutes and tracked project statuses.- Scheduled office meetings and client appointments for Head of Department using Outlook software.



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Front Desk Executive

  • Dec 2015 - Feb 2016

  - Maintained files and records by implementing effective filing systems that boosted efficiency and organization.- Welcomed each college and university's representative pleasantly.- Invoiced applications received through front desk on daily basis.- Renew valid Student Pass and Visa for all international students’ colleges and university in Malaysia.- Prepared and sorted out Visa Approval Letter of international students according to colleges and universities.- Performed daily productivity database in spreadsheet excel.