Branch Operations Manager

• May 2020 - Present

Branch Operations Manager

• Jun 2014 - May 2020

 To embrace the values of Customer Centric, Taking Ownership, Proactive, Collaborate and High Moral Standards in daily dealing as a true professional and also to inculcate all values in branch staff  Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures in operation manual.  Ensure that timely and accurate processing of required deliverables is maintained throughout in a personalized environment.  To achieve 100% score during… Show more  To embrace the values of Customer Centric, Taking Ownership, Proactive, Collaborate and High Moral Standards in daily dealing as a true professional and also to inculcate all values in branch staff  Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures in operation manual.  Ensure that timely and accurate processing of required deliverables is maintained throughout in a personalized environment.  To achieve 100% score during service quality surprise audits.  To ensure that service standards for quality, completeness & accuracy of work are maintained throughout the year with zero customer complaint.  Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to recommend improvement.  Liaise with different departments of bank for issues faced on day to day basis.  Follow branch security policy of the bank in true spirit.  Must train other senior resource of the branch in operation to provide backup and succeed him in case of elevation or transfer to other branch or resign from the bank as case may be.  To ensure that service standards for quality, completeness & accuracy of work are maintained throughout the year with zero customer complaint  To ensure that customer queries in general / specific to be resolved by extending 100% cooperation / resolution for the same  Contribute towards the team’s development through suggestions for process improvement, training needs, cost control etc.  Managing the team of over 15 employee and their functions to ensure delivery of quality service to customers, the projection of a professional Show less  To embrace the values of Customer Centric, Taking Ownership, Proactive, Collaborate and High Moral Standards in daily dealing as a true professional and also to inculcate all values in branch staff  Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures in operation manual.  Ensure that timely and accurate processing of required deliverables is maintained throughout in a personalized environment.  To achieve 100% score during… Show more  To embrace the values of Customer Centric, Taking Ownership, Proactive, Collaborate and High Moral Standards in daily dealing as a true professional and also to inculcate all values in branch staff  Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures in operation manual.  Ensure that timely and accurate processing of required deliverables is maintained throughout in a personalized environment.  To achieve 100% score during service quality surprise audits.  To ensure that service standards for quality, completeness & accuracy of work are maintained throughout the year with zero customer complaint.  Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to recommend improvement.  Liaise with different departments of bank for issues faced on day to day basis.  Follow branch security policy of the bank in true spirit.  Must train other senior resource of the branch in operation to provide backup and succeed him in case of elevation or transfer to other branch or resign from the bank as case may be.  To ensure that service standards for quality, completeness & accuracy of work are maintained throughout the year with zero customer complaint  To ensure that customer queries in general / specific to be resolved by extending 100% cooperation / resolution for the same  Contribute towards the team’s development through suggestions for process improvement, training needs, cost control etc.  Managing the team of over 15 employee and their functions to ensure delivery of quality service to customers, the projection of a professional Show less

OPERATIONS MANAGER

• Nov 2013 - Jun 2014

Branch Service delivery Manager

• Jan 2009 - Oct 2013

Universal Teller

• Oct 2007 - Jan 2009